Question
Surround Setup Error with Beam
I can’t connect 2 Sonos one speakers as surrounds to my beam. I keep getting an error. I’m able to pair the speakers together and group it with the beam but I can’t add them as surrounds through the app process.
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+24What error are you getting exactly?
I add the left and right speaker and then it goes to “Setup Problem. Please check your network connection or the power on the speakers in the room”
I keep getting this error and can’t get past this screen. I’m able to pair them as group but can’t add them as surrounds to the beam
+24Weird. Get a diagnostic code and post it here for Sonos support.
Just as a check, you haven’t turned off the radio on your Beam, have you?
If the system is in "wireless" mode (using the existing WiFi) it sounds like a potential interaction problem with the router's DHCP server. What make/model of router is it?
Sorry, is the Beam -- or another Sonos device -- wired to the network?
I seem to recall another thread with an issue with a Ruckus router. Ah, here:
https://en.community.sonos.com/troubleshooting-228999/multicast-preventing-sonos-from-working-6810434
There's also an FAQ on the Ruckus website:
https://support.ruckuswireless.com/articles/000006140
Now I need to go figure out who in the world Ruckus is, having never heard of them as a company.
https://en.community.sonos.com/troubleshooting-228999/multicast-preventing-sonos-from-working-6810434
There's also an FAQ on the Ruckus website:
https://support.ruckuswireless.com/articles/000006140
Now I need to go figure out who in the world Ruckus is, having never heard of them as a company.
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