Surround Setup Error with Beam

13 replies
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I can’t connect 2 Sonos one speakers as surrounds to my beam. I keep getting an error. I’m able to pair the speakers together and group it with the beam but I can’t add them as surrounds through the app process.

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controlav

Lead Maestro

What error are you getting exactly?

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

B

Bertg113Author

Contributor I

I add the left and right speaker and then it goes to “Setup Problem. Please check your network connection or the power on the speakers in the room”

B

Bertg113Author

Contributor I

I keep getting this error and can’t get past this screen. I’m able to pair them as group but can’t add them as surrounds to the beam

controlav

Lead Maestro

Weird. Get a diagnostic code and post it here for Sonos support.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

B

Bertg113Author

Contributor I

Here is the diagnostic code. 1163540034

Airgetlam

Just as a check, you haven’t turned off the radio on your Beam, have you?

Bruce

B

Bertg113Author

Contributor I

I don’t think so. How do you check or how do you turn it off?

ratty

If the system is in "wireless" mode (using the existing WiFi) it sounds like a potential interaction problem with the router's DHCP server. What make/model of router is it?

B

Bertg113Author

Contributor I

They are connected to the following.

router: Xfinity XB6T
switch: Ruckus ICX7150-C12P

ratty

Sorry, is the Beam -- or another Sonos device -- wired to the network?