Question

Surround Setup Error with Beam

  • 21 September 2019
  • 13 replies
  • 1912 views
B
I can’t connect 2 Sonos one speakers as surrounds to my beam. I keep getting an error. I’m able to pair the speakers together and group it with the beam but I can’t add them as surrounds through the app process.
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13 replies

controlav
Userlevel 7
Badge +23
What error are you getting exactly?
Author of the leading independent Sonos app for Windows, the only Sonos app for Xbox, and a Sonos app for iOS
B
I add the left and right speaker and then it goes to “Setup Problem. Please check your network connection or the power on the speakers in the room”
B
I keep getting this error and can’t get past this screen. I’m able to pair them as group but can’t add them as surrounds to the beam
controlav
Userlevel 7
Badge +23
Weird. Get a diagnostic code and post it here for Sonos support.
Author of the leading independent Sonos app for Windows, the only Sonos app for Xbox, and a Sonos app for iOS
B
Here is the diagnostic code. 1163540034
Airgetlam
Just as a check, you haven’t turned off the radio on your Beam, have you?
Bruce
B
I don’t think so. How do you check or how do you turn it off?
ratty
If the system is in "wireless" mode (using the existing WiFi) it sounds like a potential interaction problem with the router's DHCP server. What make/model of router is it?
B
They are connected to the following.

router: Xfinity XB6T
switch: Ruckus ICX7150-C12P
ratty
Sorry, is the Beam -- or another Sonos device -- wired to the network?
B
It’s wirelessly connected to network. All of my Sonos speakers are wirelessly connected
Airgetlam
I seem to recall another thread with an issue with a Ruckus router. Ah, here:

https://en.community.sonos.com/troubleshooting-228999/multicast-preventing-sonos-from-working-6810434

There's also an FAQ on the Ruckus website:

https://support.ruckuswireless.com/articles/000006140

Now I need to go figure out who in the world Ruckus is, having never heard of them as a company.
Bruce
B
I connected Ethernet cable to the Beam and then I was able to connect the surround speakers.
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