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PSmart86
Trending Lyricist I
June 18, 2020
Answered

Sub Gen 3 Power Cord??

Hi,

 

Can someone please attach a picture of their Sub gen 3 power cord?

 

My preorder arrived with a L shaped connection (Play:1) and Sonos has sent me the wrong power cord again (Playbar).

 

My ARC power cord fits perfectly and imagine that the SUB Gen 3 Power cord should be something similar,

 

Thanks

 

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    ratty
    rattyAnswer
    June 18, 2020

    The Sub G3 power cord has the same connector as the Arc cord, but a thinner/flatter cable that’s rather more flexible.

    There seems to have been something of a mess in the packing of the first run of Sub G3s, as a number of people have been discovering the wrong cord when they open the box. Presumably it will take a while for those units to flush through the channel.

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    11 replies

    ratty
    rattyAnswer
    June 18, 2020

    The Sub G3 power cord has the same connector as the Arc cord, but a thinner/flatter cable that’s rather more flexible.

    There seems to have been something of a mess in the packing of the first run of Sub G3s, as a number of people have been discovering the wrong cord when they open the box. Presumably it will take a while for those units to flush through the channel.

      PSmart86Author
      Trending Lyricist I
      June 18, 2020

       

      PSmart86Author
      Trending Lyricist I
      June 18, 2020

       

      PSmart86Author
      Trending Lyricist I
      June 18, 2020

      So these are the cables I’ve had thus far. 
       

      I just want to check what cable I should have as at this price point I don’t want ‘any cable that fits’ but rather the one that should have come with it in the first place. 

      MGS2020
      Lyricist II
      June 19, 2020

      Just opened mine and I have L shaped power cord

      Is there a workaround or did Sonos send you a replacement?

      Thanks

      PSmart86Author
      Trending Lyricist I
      June 20, 2020

      Just opened mine and I have L shaped power cord

      Is there a workaround or did Sonos send you a replacement?

      Thanks

      So apparently there is a whole batch of the Sub Gen 3 that have shipped with the wrong power cord. 
       

      you have to call sales support to get a replacement shipped. 
       

      hopefully you get sorted okay; I’m still no better off as the replacement they sent didn’t fit either! Waiting on the next replacement but third times a charm I suppose. 

      MGS2020
      Lyricist II
      June 20, 2020

      Thanks, will call them Monday, hope you get yours sorted too

      Furry-65
      Lyricist I
      June 24, 2020

      Having the same problem with my new sub power cord, original was for a Play 1, the replacement sent is for the earlier generation sub woofer. Waiting for my third power lead.

      PSmart86Author
      Trending Lyricist I
      June 24, 2020

      So took me three goes to get the correct cord but got there in the end. One error bad enough on the original packing (though hard to believe how this has seemingly happened on such a massive scale!) but to send the incorrect replacement out is just poor form considering the cost of the purchase!

       

      But that being said, the sub is great

      MGS2020
      Lyricist II
      June 24, 2020

      Thanks for your reply

      i used an Apple TV power lead and works fine, Sonos have despatched the correct lead (hopefully!) but am up and running now

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