I have been running my system on S1 seeing as I had a bridge and Play5 not comparable. I have a number of devices so took the advantage of upgrading those products (still waiting for the Play5) but have removed the old Play5 from the network. I installed the new Boost and then updated the system to use S2.
All working except, my playbar/sub/s1-surrounds group. I have them connected for use with the TV (Home Theater) as well as being able to use them for music from the Sonos app. They worked fine with S1, but all I can get to work with S2 is the Playbar.
When I select the room, I can see the 4 units in the group and can see controls for EQ-Sub and Surrounds but changing any of the setting for Sub or surrounds does nothing. I have removed the Sub and the Surrounds from the group and then set then up again but still the same issue, they don't work. If I remove the Playbar I can then get the Sub and the Surrounds to work.
Can anyone suggest what I need to do to get these working together again.
Best answer by iantull
Thanks for the reply and the Welcome,
After further investigation, I found the problem and the solution and contracted your support department today to let them know.
Just to clarify, my problem also exists if using these devices with either the TV or for Music.
My Playbar has always been connected to the network via the network cable and not via Wifi and when using it and the Sub and Surrounds with S1 it worked. When I updated to S2, I found that I could from the surrounds, turn the volume up or down or pause, so the control functions worked but no sound from them or the Sub.
I turned on Wifi on the Playbar (and remember my Playbar is connected via cable) and after doing that I was then able to get both the Sub and the Surrounds to work.
On talking to your support department today, I also did “submit a diagnostic”
They were not sure why this has happened but it is something Sonos can look into.