Question

spatial audio

M

Hi everyone,

I've got a Samsung S95b TV, Sonos Beam gen 2 and Eras300 and a Neflix premium account. Why are specific spatial audio movies not showing the spatial audio sign on my TV? I can see it on my Samsung Tab s8 ultra, but not on the TV. What am I missing? 

Sonos System Info shows audio in: Dolby Multichannel PCM 2.0 for my beam gen 2. Is this how it supposed to be to get spatial surround audio on my eras 300?

9 replies

N
Userlevel 7
Badge +18

What ate you sound output settings on the tv?
 

The Beam can only process the data it receives, and from your post it would seem the wrong signal is being sent to it. 

N
Userlevel 7
Badge +18

Try setting digital output audio format to Passthrough. You may also need to set the Dolby Atmos to On. 

M

What ate you sound output settings on the tv?
 

The Beam can only process the data it receives, and from your post it would seem the wrong signal is being sent to it. 

Tank you for your reply, my digital output signal is on auto. I can't pick pass-through, it says: "the current audio format input cannot be passed through with an arc connection" .....and Dolby Atmos is on

106rallye
Userlevel 7
Badge +17

Do you choose the original language version of the movie? Dubbed over versions often do not do Atmos.

N
Userlevel 7
Badge +18

Are you connected from tv to Beam using HDMI, eHDMI, HDMI-ARC, optical-to-HDMI? Standard HDMI will not work for Atmos, as I understand it (nor optical). 

AjTrek1
Userlevel 7

Just a slight correction to @nik9669a post. 😊 The inputs on your TV should read as “HDMI”, HDMI ARC and/or HDMI eARC. At least that’s the way the inputs are labeled for TV’s in the USA market. I realize different countries may require different labeling.

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M

Thank you guys, I've connected the HDMI cable into HDMI eArc and using the HDMI cable provided by Sonos 

M

Hi @106rally, Thank you for your message. Yes I choose original language version.

This whole thing is weird. My tablet shows the spatial audio sign on Netflix, but my TV doesn't.🙃

M

I've talked with Sonos technician and it seems like the beam gen 2 combined wit era 300 is only supporting spatial audio for music, but not for movies 🤪 But he wasn't sure either and needs to check internally to confirm it later.

To be honest, the marketing makes you feel it also supports spatial audio for movies, what's disappointing.

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