I have a spare Apple TV 4K remote control (not paired to any device at the moment) and I thought I'd use it to control my Sonos Playbar. I want to use the volume up and down buttons as you'd expect and the menu button as the mute.
I go into the controller, into preferences and enter remote control setup as you normally would. I go through the set up; it asks me to hit the volume up button and it successfully recognises the remote, then it asks me to hit the volume up button three times, the volume down button three times and the mute button three times. Everything goes as you'd expect (I've set up other remotes before and nothing seems unusual) but, after I exit the set up and try to use the remote, every button on the remote only increases the volume. No decreasing, no muting - just increasing.
I've tried going through the setup five times now - both with the TV on and the TV off. Every time it seems to go through the setup process just fine but I end up only being able to increase the volume.
I've seen other posts on the same issue (different remotes) but no actual solutions... Super frustrating! Does anyone know a fix for this?
Thanks in advance for your help!