Contributor I

Soundbar makes random beeps

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Our soundbar will make a random beep while playing TV audio. Only the soundbar makes the beep, neither of the play:1's serving as a left and right speaker make the noise.

beeping

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Mohammed H

Retired Sonos Staff

Hello. My soundbar started making random beeps as well. My diagnostic number is 4598505. It's beeping while watching cable television.

Hi Robert, to proceed please send a diagnostic and reply here with the confirmation number, thanks.

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Daniel H

Sonos Employee

OP, you are not alone. I get the same result randomly, particularly while watching cable tv. It happened yesterday where after each channel change it would beep. Power cycled the devices and it stopped. Today it occurred again after attempting to load a recorded show off my dvr. It beeped at the start of the show.

The beeps are singular and have so far only occurred during cable tv.

Hi Jon,
please contact our Technical Support Team at your earliest convenience, referring to your incident number: 150629-001761. You can find our telephone number here: sonos.com/contact

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Daniel H

Sonos Employee

How often does it occur? Anything else you can plug the PLAYBAR into, just to test whether it gives out the same sound?

Send a diagnostic and reply here with the confirmation number please.

Hi Jon,
please contact our Technical Support Team at your earliest convenience, referring to your incident number: 150724-000763. You can find our telephone number here: sonos.com/contact

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Daniel H

Sonos Employee

Hello. My soundbar started making random beeps as well. My diagnostic number is 4598505. It's beeping while watching cable television.

Hi James,
please contact our Technical Support Team at your earliest convenience, referring to your incident number: 150724-000745. You can find our telephone number here: sonos.com/contact

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Daniel H

Sonos Employee

Hello. My soundbar started making random beeps as well. My diagnostic number is 4598505. It's beeping while watching cable television.

Robert, your incident number is: 150724-000774

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Robert_155

Lyricist II

Hello. My soundbar started making random beeps as well. My diagnostic number is 4598505. It's beeping while watching cable television.

Diagnostics sent, confirmation number 4774104.

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Jerry Shmeigle

Lyricist II

There are settings on some Samsung TV's that cause beeps to happen on Channel changes or volume up/down changes. Maybe that is what is beeping? In an older Samsung , the setting can be found here.....(but check your TV to see if there is a similar setting on your model)...
Its called- Sound Feedback (from an older Samsung manual)
Screen Menu > System > General > Sound Feedback Try Now
Adjust the sound feedback volume or disable it entirely. Sound feedback is an audio cue that plays
when you move the focus or make a selection.

So perhaps your TV has a similar setting, and it got set by mistake- and 'resetting everything' as some of you did to fix, turned off that setting...? maybe?

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chrisredmayne

Avid Contributor I

Did anyone sort this out ! Tried changing all my settling on my tv, ps4 and nvidia shield but I'm still hearing it, should I do a full reset on the play bar too ??

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chrisredmayne

Avid Contributor I

Just tried a factory reset and still beeping... 6741395 is my diagnostic number

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