Sound no long comes from Sony Smart TV apps (Netflix, etc.)

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I have been using a Playbar with a Sony Bravia for several months. No cable box, just a Xbox and the apps on the TV. Now, all of a sudden, the sound from the Xbox still works but no sound from any of the apps (Netflix, MLB, etc.). Any ideas?

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Keith NAnswer

Sonos Staff

Hey there, rgb75. Thanks for posting and welcome to the Community. If you play Netflix to the PLAYBAR and submit a diagnostic report, I'll be happy to take a look at what is happening and advise on next steps. Be sure to reply with the confirmation number it gives at the end.

Thanks!

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

controlav

Lead Maestro

Check what sound format the Playbar is receiving (its buried in the About page in the official apps). It might be sending an unsupported format (eg DTS) instead of DD 2.0 or 5.1.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

R

rgb75Author

Contributor I

I can’t find find where it tells me if it is DTS or DD. Where do I see that? You mention it is buried somewhere. Also, what that change on its own? One day it was fine and the next day it didn’t work. No changes to app or settings by me. Thanks.

Keith NAnswer

Sonos Staff

Hey there, rgb75. Thanks for posting and welcome to the Community. If you play Netflix to the PLAYBAR and submit a diagnostic report, I'll be happy to take a look at what is happening and advise on next steps. Be sure to reply with the confirmation number it gives at the end.

Thanks!

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

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