Sony X850G Remote won't work with Playbar (Bluetooth v IR)
The only suggestion I would recommend is to use a second universal remote to control the TV. Probably wouldn't be able to to do voice control though, so you'd probably want to keep the original remote around for that.
Hmmm, this page:
https://www.sony.com/electronics/support/articles/00117038
seems to imply that it does.
I'd ask Sony how to control the sound using a universal remote. They should tell you how to turn on the IR receiver and that would probably turn on the iR sending device in the current remote, which would allow the PLAYBAR to receive a valid signal.
I just put up an X950G with a Sonos Playbar and ran into the same issue. I disabled Bluetooth on the TV and now I can control the volume. Only thing I can’t do, as mentioned above, is use voice control, and that’s not a requirement. I really appreciate all the help from Belle C in Sonos Support helping me walk through the Playbar setup.
The X950G remote is a POS. Doesn’t do IR and Bluetooth. Sony blows. I wish I could send them this failed remote for credit so I can get a remote that actually works in a Home Theatre
Sorry to hear that. Does the TV accept just an IR signal? If so, you could get a universal remote, and ditch the Sony one. If the TV doesn’t, though, I don’t have a good solution, other than using two remotes.
I also had the same issue. Disabling Bluetooth in TV/unpairing the remote puts the remote in IR only mode and i can use the remote with both Sonos and TV. But i miss the voice assistant. Any of you have a suggestion for universal remote with voice assistant support ?
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