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JR57
Contributor I
June 24, 2019
Question

SONY BRAVIA AG9 Playbar

Hi,
I can't seem to get my TV remote to pair with my Sonos system. Otherwise the hook up went as normal.
I have tried on numerous occasions, the Sonos system doesn't recognise my input on the volume button.
Any help gladly received!
Thank you
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    9 replies

    Airgetlam
    Airgetlam
    June 24, 2019
    Is the remote an infrared remote, or does it use bluetooth, or any other method of connection?

    Sonos only recognizes infrared. If you can force your remote to send an IR signal, it should be able to actuate the Sonos.
    Bruce
    Cobratms
    Lyricist II
    July 27, 2019
    Hi
    Does it work or not finally ?
    Thanks
      JR57Author
      Contributor I
      July 27, 2019
      Hi, yes it does but it ses you need to turn the Bluetooth off for the remote.
      Although, I have had to reset the via the App for some reason.
      Cobratms
      Lyricist II
      July 27, 2019
      Hi
      ok thanks.
      Toni Canton
      Lyricist II
      September 29, 2019
      Airgetlam please, could you tell us detailed steps to set up the remote. The remote is in IR mode by default. Early I had LG tv and I had to choose Phillips bar model 4 in order to control PLAYBAR with the LG Magic remote. Thank you.
        Cobratms
        Lyricist II
        September 29, 2019
        Hi
        to setup your remote in IR mode you have to go in sonos app, setting in the dedicated room you have the system, and you have remote setup feature.
        let us know.
        Airgetlam
        Airgetlam
        September 29, 2019
        I no longer have a Sony, but Sonos has quite a few articles to assist you here:

        https://www.sonos.com/en-us/support/home-theater/tv-remotes
        Bruce
        Toni Canton
        Lyricist II
        October 3, 2019
        Hello everyone,

        Forgive me my English.

        I have been trying out workaround from Sonos side and Sony side, but it doesn't work. Even in Sony community, an user complains that having the remote in IR mode, the voice commands over the micro in remote, stop working because of the lack of Bluetooth.

        If I get it, I'll let you know. Thank you anyway.
        Toni Canton
        Lyricist II
        October 7, 2019
        Good morning,

        You all were right. Contrary to what Sony says, my remote did not come by default in IR mode, it was in Bluetooth mode. I did unpair the remote with the tv from Bluetooh communications and that's it. Thank you.
        😅
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