Sonos Surround Speakers crackle/static sound

I have the same issue and I have no idea what's wrong. Already updated to 7.2 and reconfig the True Play already.

May I suggest that you submit a system diagnostic and post the number here, so that the folks at Sonos can look at the log files for your system, and perhaps help you further? You'd need to run that diagnostic within about 10 minutes of the crackling occurring, I'm sure there's a time limit on how much data they include in the diagnostic submission.

I've submitted a system diagnostic.

I've submitted a system diagnostic.


Hi Cody Welcome to the community! Sorry to hear you are having challenges with your play 1. I can definitively say that I have no issue with any of the Sonos products I have including 6 Play 1s... (2 are set up as a 5.1 surround pair) ... so unless static exists on the original audio file... I'm confident something doesn't seem right.

FYI - You need to post the diagnostic number back here so the Sonos Staff can connect it to you and post her after seeing your post, and then reviewing the associated diagnostic. If you don't have/recall the number... submit another within 10 minutes of the problem occurring and post again back here on this thread.

Thanks! I didn't know I had to post the number. Diagnostic number 7232045.

I didn't mean to say this thread was answered by the way. Must of hit the thumbs up by mistake!

Thanks! I didn't know I had to post the number. Diagnostic number 7232045.

Hi cody.brian, thanks for posting your diagnostics. One issue I can see is a lot of wireless noise around the PLAYBAR, which may be contributing to the problem. Please try to move anything electrical or wireless as far away as is practical for you from the PLAYBAR. Your router, wireless extenders and Hi-Fi amplifiers are common causes of interference if they are too close. I can see 7 networks sharing the same wireless channel all with a similar name as 'TELUS######-2.4G'. If these are all yours, then they all seem to have quite a strong signal and I would suggest that you do not need so many access points active at once and switching a few off may actually increase performance. If just one of these is yours, then try changing it to channel 6.

Other than wireless interference, the issue could simply be a faulty speaker. You can test this by removing it from the surround sound setup via the Room Settings menu in the app. Connect it directly to the router with Ethernet cable and play some music through it. If you still get the crackle, then we'd have to do a replacement for you.

I have the same issue, submitted diagnostics - Your confirmation number is: 7783178.

Having the same problems. My diagnostics confirmation # 7842710

Same issue here. Diag# 7948200