Hi, my playbase has stopped working on wireless, both on wifi and on Sonos Net. When I plug it in with an ethernet cable it shows up immediately in the app. My other 3 Sonos speakers work fine. I’ve worked through all the trouble shooting including factory reset and the problem hasn’t been resolved.
I’ve sent a diagnostic report - the number is 849305995. Any ideas or advice please?
Best answer by Paul A
Welcome to the Sonos community and thanks for reaching out and for submitting a diagnostic. Allow me to share my recommendation to help out.
I would like to share with you the information indicated on the submitted diagnostic. Based on the provided diagnostic your Sonos Playbase indicates a wireless card failure. I would like to recommend contacting our technical support team for more in-depth troubleshooting steps or possible product replacement. Please provide the diagnostic number you have noted above to the technical support team. (849305995).
I hope this helps.
Please let me know how it goes and keep me posted.