sonos beam volume not working worh sky q remote.

Question

I can’t get the volume buttons to work on the sky q remote to increase or decrease sound.

It did work fine in both rooms with a beam but now not working in either.

Tried setting up in sky settings but won’t recognise Sonos and Sonos app says remote connected

any suggestions, thx

Paul A · Answer

Hi @Silkywilky.Welcome to the Sonos community and thanks for reaching out to us.I would like to recommend some guides since the same remote happened to work in the past.Here is the guide aboutSonos home theater speaker not recognizing TV remote.We may want to consider installing fresh batteries on your remote just so we can eliminate the issue of having drained or bad batteries.We may want to check if the batteries on the remote are installed properly.I would also like to suggest set up a new TV remote with Sonos home theater speakersso we can re-introduce the remote to your Sonos device or overwrite the remote currently registered on your Sonos system.I hope this helps.Please let me know how it goes. We are always here to help out.Thanks,

Sign up

Login to the community

Scanning file for viruses.

This file cannot be downloaded