We recently purchased Beam to be used with a Sony Bravia KD49XH8505 (2020) which we purchased around 8 weeks. The Beam is connect via ARC.
We have 3 main sound issues as follows:
- Sometimes, when we turn the TV on to watch Sky via HDM1, we get no sound via the Sonos Beam. If we go into the sound settings and change the output from Auto1 to Auto2, the sound starts working again. Within a day or so the same issue normally re-occurs, so we go back into the sound settings and change the output from Auto 2 back to Auto 1 and the sound starts working again.
- Randomly, when we press the Netflix button on the remote, Netflix starts, but there is no sound. If we clear the Netflix app cache it starts working again, sometimes we have to remove power to the TV and restart it to solve the issue.
- Occasionally, when we turn the TV on the sound is garbled through, if we restart the TV this seems to resolve it.
Has anyone else experienced the same or similar issues with Sony TV’s? Is it likely to be an issue with the TV or is there anything I can check in the Beam config? As both items are brand new it’s difficult to be sure which is causing the issue although I’m leaning towards the TV.
Thanks in advance.
Best answer by gillw
Thanks for the reply.
Having done further reading, I suspect an issue with the Android TV software. I have changed a couple of settings on the TV which seems to have improved the situation. The problem last occurred on Saturday morning (14th Nov) so I have submitted diagnostic 1918758438 in case you can see anything.