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Vik91
Contributor I
Jul 17, 2018 11:50 AM UTC

Sonos Beam not emitting sound from Sony TV.

I just purchased a Sonos Beam and no matter how hard I try to get my TV to play any sound through HDMI 3 which is the ARC port,it just won't.It works perfectly fine through optical in however.My Tv is a 49 inch 2017 model and the set up on the Sonos app keeps failing when it reaches the TV portion.Can somebody help me?Thank you.
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    12 replies

    ratty
    ratty
    Jul 17, 2018 11:57 AM UTC
    Is there another HDMI device connected to the TV? Is so unplug it and try the Beam TV setup again.
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    Vik91Author
    Contributor I
    Jul 17, 2018 12:05 PM UTC
    Is there another HDMI device connected to the TV? Is so unplug it and try the Beam TV setup again.


    I found the solution.You have to set it up with Bravia Sync enabled for some reason.After enabling that,it works.Thanks!
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      ratty
      ratty
      Jul 17, 2018 12:34 PM UTC
      Beam needs HDMI-CEC. TV manufacturers call it different things, in Sony's case "Bravia Link". https://support.sonos.com/s/article/2659
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        bockersjv
        bockersjv
        Local Superstar
        Jul 17, 2018 12:38 PM UTC
        The full TV model number would help. Have you been through the TV menus? I have a Sony TV and remember there was some configurable items around ARC, but can't remember what.
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        svineeth06
        Lyricist II
        Jul 17, 2018 12:54 PM UTC
        Same issue here with samsung tv. Beam does not recignize tv even after connected to ARC port
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        svineeth06
        Lyricist II
        Jul 17, 2018 12:55 PM UTC
        What is the fix please? Frustrated customer
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        svineeth06
        Lyricist II
        Jul 17, 2018 12:57 PM UTC
        Mine is Samsung UA55JU6400 model
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        ratty
        ratty
        Jul 17, 2018 1:09 PM UTC
        Is the Samsung Anynet+ (HDMI-CEC) enabled? If you have another HDMI device, unplug it from the TV then re-run TV Setup.
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        Vik91Author
        Contributor I
        Jul 17, 2018 1:56 PM UTC
        The full TV model number would help. Have you been through the TV menus? I have a Sony TV and remember there was some configurable items around ARC, but can't remember what.

        It’s settled,works like a charm now.Thanks 🙂
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        Vik91Author
        Contributor I
        Jul 17, 2018 1:58 PM UTC
        Same issue here with samsung tv. Beam does not recignize tv even after connected to ARC port

        Unplug everything except for your Beam and try setting up via the Sonos app.I’m not sure about Samsung but for me the reason why my Beam was not being detected was something called Bravia Sync being disabled.It worked after enabling it.Play around with your Samsung TVs settings with regards to the ports and sounds.Wish I can help more but I’m unsure of it.
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