I received my Beam on launch day and setup seemed to be a breeze. I managed to integrate it into my system (2 other Play 1s) and music plays (still plays) without issue.
The issue seems to be with the connection to my LG TV. Initially this all worked, sound was good and Alexa turned it off/on and adjusted the volume. After a couple of hours use the Alexa control over the TV seemed to stop working but the TV sound was fine. Then the TV was turned off via the remote and since turning it back on the speaker does not output any TV sound - music/radio can still be played via the Sonos app.
I’ve checked my settings and confirmed HDMI ARC is selected and CEC is on. I’ve tried powering down both the TV and the Beam and also repeatedly used the app to connect the speaker.
When I try to test the Simplink connection I see a HMDI 2 (ARC) pop up on the screen but then the test fails - I’ve tried this repeatedly and get the same results.
When this speaker was working I was really impressed with it - please can someone point me in the right direction?!?
Best answer by thompsp22
Thanks for getting back to me - your suggestion has fixed my problem. I used my own HDMI cable which is either faulty or not to the same spec as the Sonos supplied one.
I’ve swapped this out and the speaker works perfectly - TV sound / all Alexa controls - happy again :)