I have a Sonos Beam connected to a TCL Roku TV- with no other speakers or accessories connected. While watching TV, the audio from the Beam will randomly dip low, about 80% lower than the current volume, for 3-4 seconds, then return to normal volume.
This only started happening after I started using Sonos Voice Control. So I initially was suspecting that the Sonos Voice Control was getting triggered by TV’s audio, and thinking someone on TV is saying “Hey Sonos”. But over time I’ve noticed it appears that it happens more randomly than that suspicion.
To estimate- while watching a 2 hour movie, this happens 1-3 times on average.
I contacted support in the past, and sent in Diagnostic Numbers, but they wanted me to change the HDMI cable or get on video support which I didn’t have time for.
Anyone else experience this?
Any ideas why this happens?