Sonos Arc TV sound drops off

  • 22 August 2020
  • 58 replies
  • 8286 views
S
Badge +1

My Sonos Arc connected to Sony Bravia TV (new and earc capable, drops sound randomly. Appears to be a known issue neither Sonos or Sony care much about. After a month of this happening I must say I am totally over this!!!!!!!!!!!!!!!! Will Sonos or Sony acknowledge the issue!!!!!!!!??????? Unlikely 🤔. Ok how about fix it!!!!!!!!!!!!!!!!!!!!!!

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58 replies

B

The only change I just made was to completely disable the TV speakers. Maybe that will make a difference. The rest of the settings were as they are pictured.

G
Userlevel 7

Try disabling System Standby too since you don’t have any other devices connected.

"Receive with simplicity everything that happens to you." - Rashi
B

I was just going to update this because my sound just dropped! The diagnostics is a waste of time.

I'll look at standby

B

Ok. eARC is the only thing on. Let's see how that goes.....

G
Userlevel 7

If that doesn’t work, one other option would be to change the S/PDIF and eARC setting to Dolby Digital Plus. I’m not sure how this will affect non-DD+ audio though.

"Receive with simplicity everything that happens to you." - Rashi
B

So, I realized the hdmi port on my TV is ARC but not eArc so instead of leaving the audio compression set to auto on the sonos, I changed it to compressed. It seems to be better but it still will drop, l but very in frequently. 

I am thinking about putting it on the optical cable to see if that takes care of it but it's pretty aggravating to have purchased a PRICEY eArc atmos compatible sound bar and then not be able to receive that format.

G
Userlevel 7

Didn’t the latest firmware update for your TV add eARC support?

"Receive with simplicity everything that happens to you." - Rashi
A

I’m having the same problem with my Arc and submitted multiple support tickets with no solution in sight (Sony X900H). 

based on this thread, it seems like it’s a problem with Sony, which is funny because this does not happen with my PS4, only with built in streaming apps. I can’t remember if this happened with my old Plasma but my wife is ready to throw the TV and Arc out the window. 

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