So I just set up the Sonos Arc soundbar that supports eARC. It works with my 2020 65" Frame TV until I change the eARC setting on the Frame TV to Auto. The sound mutes and I can't get it to play until I turn eARC off. Anyone else have this issue? I’ve messed around with this for a few hours to no avail.
Best answer by Ditte
View originalI had the same problem with my Samsung Q90T. Probably caused by plugging in a Nvidia Shield TV Pro and some kind of HDMI-CEC conflict happened. What fixed the problem for me was to unplug the Shield, disable Anynet+ on Samsung TV and then enable it again. Everything went back to normal.
I have the same problem with the 75 inch Frame and sonos arc. Have reported this to Samsung too
Not clear to me that this is the TVs problem as it thinks it is emitting earc but there is no sound, could be either side
75" The Frame
Model Code: QN75LS03TAFXZA
Software Version: T-NKMAKUC-1115
Sonos arc,sub+2 ones
I have the QN75Q70AA and Sonos Arc , Samsung said it’s a Sonos issue and Sonos says it’s a Samsung issue. All tvs 2019 and older do not have this problem I also have Bose 900 with no problems
So I just set up the Sonos Arc soundbar that supports eARC. It works with my 2020 65" Frame TV until I change the eARC setting on the Frame TV to Auto. The sound mutes and I can't get it to play until I turn eARC off. Anyone else have this issue? I’ve messed around with this for a few hours to no avail.
I had the same problem the only other thing I had hooked up to the tv was a blue ray player once I diconecter the blueray everything worked fine no more cutting out. When my audio was cutting in and out the tv kept switching between tv speakers and Sonos arc
I had very few issues for the last year with the Arc sound bar and Samsung frame. Now I have this issue also when the setting is on eARC. If I turn it off, I get sound. With eARC on it used to be that we would have a loss of audio about once every couple months and restarting would resolve the issue. Just in the last day the loss of audio has been persistent and requires me to turn eARC off.
Same issue here, sound bar works to play music, but not on my Samsung Frame TV. What is odd is I was able to get it to work using an 6 foot optical cord, but I needed 10 ft and now it doesn’t play any audio at all for tv. This is super frustrating because I bought both high end products so I could enjoy a theater experience. This is such a bummer! Is there anyone from Sonos monitoring this community? Good customer service departments have a dedicated resource to add input and help customers. You already have us here trying to self help saving you tons of labor hours on calls and chats. Step it up and tell us what you know… even if you don’t know.
No, this is not a website in which Sonos Support frequents, this is a community site. There are a very few moderators from Sonos, who generally have come from Support, and certainly have access to any diagnostics you submit, although their main function is moderation. If you want to speak directly to a Sonos support person, you should call Sonos Support directly.
This site is for fellow customers to give aid and advice where they can.
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