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Hello

 

Just received the sonos arc. I am replacing a samsung curve ms6500 sound bar from 2016. My problem is the sonos sounds like utter garbage even compared to my ancient samsung. 

 

Theres no bass, depth, or i dunno how to explain it. It sounds tinny or metallic, empty. Does anyone know whats going on and how this supposedly unreal sound bar that cost me over 900 sounds like garbage?

 

The only thing im hoping is its my old samsung 55un8500 tv and crappy arc one connect box or something but im not hopeful. Im 2 seconds away from returning this thing but i want it to work.

 

I did go buy another tv , 2021lg oled c series and its coming in Tuesday so Im going to wait and see how it performs on a new tv vs a 7 year old one.  Tv isnt because of sonos arc, more of an excuse. I wanted it lol.

 

I dont have iphone and certainly not buying one as they are just as much money and lets be honest that shouldnt be a fix. Theres no true play android i assume?

 

Thoughts or comments? 

Borrow an iOS device from a relative or friend and perform Trueplay tuning. It only needs to be done once.

Also be sure to adjust your EQ settings.

There is a good chance that you are just getting stereo audio from the Arc because you are using an older TV.

What is your audio source? What type of audio does the Sonos app show the Arc is playing on the Now Playing screen?

The Sonos Arc shines when you are playing a multichannel audio source like Dolby Digital or Dolby Digital Plus. So be sure your TV’s audio settings are set to the optimum settings for multichannel audio.

As I said on the reddit thread from the same user, chances are good that only Stereo is being delivered from the TV, but as neither thread lists the TV model its hard to be sure.

I listed the tv. Samsung 55un8500. Its def older but still arc port through mini connect box. I have sonos app displaying dts 5.1. Not pcm stereo

Guessing you are using a bluray player bad news is Lgc1 does not pass through dts so sound will get worse 

Have you tried a dolby atmos or dolby 5.1 source?

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