Hi there @AlonsoFV, Thanks for reaching out, and welcome to the community. Sorry to hear about this issue on your Sonos Arc and thanks for sending a diagnostic report of your Sonos system. Upon checking, We can’t detect any issues on your Sonos Arc. All are showing good diagnostic results. We’ll take this for further tests. I'll ask you to kindly contact our phone support team for further assistance and more in-depth troubleshooting steps. They’ll provide further action and options regarding this issue.

Keep us posted on how it goes and we're here to answer any further questions you have.