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Sonos Arc crackling

  • December 6, 2020
  • 1 reply
  • 612 views
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Hi. Started to get a crackling sound on loud scenes on my Sonos ARC, which is a few months old.

Happened a lot today when watching ‘Journey 2 The Mysterious Island’ on Netflix TV app. Dolby Digital Plus

Submitted a diagnostic whilst it was happening - number 835660432

Look forward to your help

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1 reply

Mark P
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  • Mark P
  • Retired Sonos Staff
  • December 6, 2020

Hi @Weegro.

Welcome, thank you for reaching out to Sonos Community and providing the diagnostic report.

Can you unplug and plug in the HDMI cable to your TV make sure also both ends are properly connected.

Try unplugging all Sonos devices from power, then reboot your router. Once the router comes back up, plug your Sonos devices back in.

If you need help with any other information, please be sure to let us know.

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