I have a sonos ARC and sound keeps cutting out for 1-2 seconds and then picks back up. My sonos was fine for about 1 week after purchasing but now the sound will cut out periodically. Here is my diagnostics number 103248445. How can I fix this issue?
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I have a sonos ARC and sound keeps cutting out for 1-2 seconds and then picks back up. My sonos was fine for about 1 week after purchasing but now the sound will cut out periodically. Here is my diagnostics number 103248445. How can I fix this issue?
I have the same issue. My diagnostic number is 1533580006.
Userlevel 6
+16
Hi
If you need help with any other information, Please be sure to let us know.
The Sonos Community is always here to help.
It’s encouraging to see a response from the staff. I’ve not had a reoccurrence of the problem and will leave it at that for now especially given your findings. Your support staff can deal with people with more important issues.
Userlevel 6
+16
Hi
Hi
Let us know how you get on with the advice above.
We're here to answer any further questions you have.
I had this problem yesterday and this morning. I had to power cycle the Arc to overcome. There was a Sonos update yesterday, not sure if that was related. 1590010709 is my diagnostic number.
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