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Spunky007
Contributor I
October 10, 2020
Question

SL1 connected to Beam skips on live and recorded TV only

My beam and connected sl1’s work great whrn streaming apple music, but the sl1’s skip when watching recorded or live tv.

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4 replies

Annazel S
Annazel S
Retired Sonos Staff
October 10, 2020

Hi @Spunky007.

Thanks for reaching out, let me help and try to figure this out.

To better understand, kindly submit a diagnostic report through the Sonos app when the issue occurs, and reply with the confirmation number. I'd start by reviewing your system as well as the status of the devices, to see if there’s anything that is causing the issue.

You may also check this article, that provides common fixes on audio interruptions while using Sonos home theater speakers.

 

I’m looking forward to assisting you further from here.

If you have any other questions or run into any issues,  please do not hesitate to reach out,  we are always here to help.

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Spunky007Author
Contributor I
October 11, 2020

Common fixes read - nothing works

will submit diagnosis later today. 

Annazel S
Annazel S
Retired Sonos Staff
October 13, 2020

Hi @Spunky007.

Thanks for your response and update.

If you are still experiencing the issue, you can submit a diagnostic report through the Sonos app and reply back with your confirmation number. 

 

Let us know what you're seeing and we'll be happy to help.

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Spunky007Author
Contributor I
October 13, 2020

136306535 thanks

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