Simple question: is Deezer Elite available to Sonos users in the USA?

Clutching at straws now, but phone also connected via Comcast?

Further thought. Is your Sonos system registered to a US address? Have you registered your Sonos system, period?

Happens on phone when not connected to wireless. I have a Sonos login, and the system set up. Not positive that equals "registered" however. I will look around and see what I can find in my Sonos account. thanks!

Yes -- registered to US address.

Sorry, I'm out of ideas. There is no question that Deezer Elite is available in US, please see link below. You might try rebooting router and Sonos units (it's amazing what that often fixes), otherwise try calling Sonos Support

http://www.theverge.com/2014/9/10/6123337/deezer-arrives-in-the-united-states-streaming-music-audiophiles

Thanks for all the help, John!

Thanks for all the help, John!
Agreed, great work John.

It does sound like giving us a call would be best. There might be an issue with the external IP address your system has, or possible the DNS servers it's going through.

i think Deezer is a rip off!!!!!!!! i signed up for the 30 days free subscription and I been trying to unsubscribe for over two weeks now and havent been able to unsubscribed. I email Deezer 5x to cancel my subscription but they won't cancel .......they just want to keep sending me a email saying my payment didnt go through. DUHHHHHHH......my payment didn't go through because i filed false use of my card with my bank because i didn't authorized you to use it. I been trying to cancel my subscription and your won't cancel it but you want me to pay for something I don't WANT!!!!!!!
YOUR ARE A RIPOFF!!!!! WHY IS IT THAT I HAVE TO EMAIL YOU 6 TIMES TO CANCEL MY SUBSCRIPTION AND YOU STILL WON'T DO IT BUT YOU KEEP TRYING TO CHARGE MY CARD!!!!! I saved every email and submitted it to my bank so they can see i never authorized your to charge my card. your are a fraud!!!!! CANCEL MY SUBSCRIPTION!!!!!!

Interesting rant about Deezer on a Sonos board.