Hi,

I recently bought Sonos Arc sound bar and I absolutely love it. I am, however, having an issue in getting my TV to talk to it. When I turn my 2015 Samsung TV UA65JS9000WXXY on, it reverts back to internal speakers. I cannot then change sound output to Arc due to AnyNet+ connection error. Sonos app says it encountered connection issue. My initial workaround was to disconnect every HDMI input cables from Samsung One Connect box to get TV to talk to Arc. Then I figured if I turn my IPTV box on, it ‘unmutes’ Sonos Arc and I then start getting sound through it. I have to do this every time even if I want to use internal apps like Netflix. Although this turnaround works, it is very frustrating every single time. I am not quite sure if there is a bug in TV’s software. Does anyone have any suggestions or solutions?

Cheers