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Paulo Charrua
Contributor I
May 25, 2018 7:57 AM UTC

Samsung One/Smart Remote and Sonos Play Bar.

I just bought a new Samsung TV, Q8. Unfortunately I'm not able to turn volume down or up with the Samsung Remote. I added the Onkys home theater, since Sonos is not officially supported and after that I'm able to adjust the volume, but only as long as I use the setup box. If I use Netflix or Plex, than the remote stops adjusting the sound. If I switch back to the setup-box it works again. My question: How come Samsung does not support sonos? The Remote may only be bluetooth, but the TV has Infrared and can send the Signal to the Playbar. However it's not everything works how it should be. Does anyone have an idea, is there another way?
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    2 replies

    reinier666
    Trending Lyricist I
    May 25, 2018 6:57 PM UTC
    This might help
    https://support.sonos.com/s/article/3444?language=en_US
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    Naekyr
    Enthusiast II
    May 26, 2018 5:11 AM UTC
    don't the samsungs come with 2 remotes anymore? my ks8000 came with the smart and dumb remote

    the dumb remote uses IR and works flawlessly with the playbar

    but as above you need to use the "add universal remote" option in the Samsung menu then your smart remote will use IR to communicate with the playbar
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