Purchased new Samsung Frame TV 55” (2020) along with Sonos Beam for my parents who needed entertainment upgrades.
The Beam would not connect to the Frame TV using HDMI-ARC. Every attempt was met with the Sonos App telling me to turn on CEC on the TV. I checked multiple times and CEC was turned on in the Samsung TV settings. I tried using a different HDMI cable and the Beam would not detect the TV at all. Attempted again using the Sonos supplied HDMI cable and again, it could detect the TV but not that CEC was turned on in the TV. Very frustrating since before installation I tried using the Beam with my 2017 LG OLED tv without any issues when connecting via HDMI-ARC. Why should a tv that’s three years newer not be able to connect via HDMI-Arc but a three year old tv can?
I resorted to using the optical adapter but this is less than ideal as there is a loss of functionality. In addition, the Beam cannot be placed below the tv as expected due to logistical issues of connecting it to the Connect One box for the TV. Hence the Beam now sits off to the right side to allow connection with the shorter Sonos supplied HDMI cable.
Any chance someone has experienced this issue before and found a way to resolve it? I have searched and can’t find anyone with a similar issue. I called Sonos and was told this is a tv problem and not one Sonos can do much about. That doesn’t sound right nor sit well.