I am trying to connect a new TV to my speakers. I am connecting the TV using an optical cable and a RCA converter that goes into the INPUT ports on my connect
I am getting some sounds but it keeps cutting thru my speakers but it keeps cutting off
Answered
Problems connecting new Samsung TV to Sonos Connect
Best answer by Airgetlam
It's in the controller app for Sonos, under the line-in settings. You should see somewhere (I'm not at home to check) in that area the ability to switch the line-in data from "uncompressed" to "compressed".
From what I've seen of the Sonos folks around here, it seems to be connected in some way to the quality of the signal in your home. i.e. if there's a certain level of wifi interference, it can cause problems. Unfortunately, that "certain level" is indefinite in my mind. So perhaps it might be worth reading through the wifi interference FAQ for some tips that *might* help....
At the end of the day, though, it's probably best if you were to submit a system diagnostic within 10 minutes of having a dropout, and either post the number here, or call Sonos to discuss it. There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution. And being on the phone probably gives them some additional access to things such as remote desktop that might help them see more information on your system.
i.e. my suggestion is a wild guess. 🙂
From what I've seen of the Sonos folks around here, it seems to be connected in some way to the quality of the signal in your home. i.e. if there's a certain level of wifi interference, it can cause problems. Unfortunately, that "certain level" is indefinite in my mind. So perhaps it might be worth reading through the wifi interference FAQ for some tips that *might* help....
At the end of the day, though, it's probably best if you were to submit a system diagnostic within 10 minutes of having a dropout, and either post the number here, or call Sonos to discuss it. There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution. And being on the phone probably gives them some additional access to things such as remote desktop that might help them see more information on your system.
i.e. my suggestion is a wild guess. 🙂
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It's possible that the amount of data being generated by the TV is having issues streaming across your network. I'd try setting the line-in to "compressed" and see if that resolves it, although I think it will also add some delay. At least there's no cost for testing.
What I'd actually recommend is instead purchasing the Sonos speaker(s) that are designed for TV use, rather than the CONNECT, which is a kludge solution. Take a look at the Beam, PLAYBAR or PLAYBASE, and see if one of those might help resolve your particular issue. Additional money, of course...but they're designed for use with TVs, the CONNECT isn't.
What I'd actually recommend is instead purchasing the Sonos speaker(s) that are designed for TV use, rather than the CONNECT, which is a kludge solution. Take a look at the Beam, PLAYBAR or PLAYBASE, and see if one of those might help resolve your particular issue. Additional money, of course...but they're designed for use with TVs, the CONNECT isn't.
It's in the controller app for Sonos, under the line-in settings. You should see somewhere (I'm not at home to check) in that area the ability to switch the line-in data from "uncompressed" to "compressed".
From what I've seen of the Sonos folks around here, it seems to be connected in some way to the quality of the signal in your home. i.e. if there's a certain level of wifi interference, it can cause problems. Unfortunately, that "certain level" is indefinite in my mind. So perhaps it might be worth reading through the wifi interference FAQ for some tips that *might* help....
At the end of the day, though, it's probably best if you were to submit a system diagnostic within 10 minutes of having a dropout, and either post the number here, or call Sonos to discuss it. There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution. And being on the phone probably gives them some additional access to things such as remote desktop that might help them see more information on your system.
i.e. my suggestion is a wild guess. 🙂
From what I've seen of the Sonos folks around here, it seems to be connected in some way to the quality of the signal in your home. i.e. if there's a certain level of wifi interference, it can cause problems. Unfortunately, that "certain level" is indefinite in my mind. So perhaps it might be worth reading through the wifi interference FAQ for some tips that *might* help....
At the end of the day, though, it's probably best if you were to submit a system diagnostic within 10 minutes of having a dropout, and either post the number here, or call Sonos to discuss it. There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution. And being on the phone probably gives them some additional access to things such as remote desktop that might help them see more information on your system.
i.e. my suggestion is a wild guess. 🙂
Thanks for the recommendation. I was able to change the compression settings. I don't have any more audio interruptions but now I do have a 2.5 sec delay. I don't think there is a way around this problem
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