Please add support for DTS for the Sonos Playbar.

Please see a copy of a mail thread with Sonos and take a short look by yourself to figure out if they are serious about home cinema use of the PLAYBAR or not. (Support answers are weak marketing chat, the CEO is not answering at all.) _________________ Thread Titel: Stop the PLAYBAR marketing lies ! _________________ Hello Keith, dear (unknown) CEO, seen your answer and for sure I’m going to return the unit instantly. No way to keep this scrap on weak promises and marketing lies. For sure you can send me updates about new features and functionality. But I’ve learned the information on your website is inaccurate. With all required respect, but Sonos is simply lying to customers. Sincerely Bernd _________________ Hello Bernd, We do not give out any information on any future updates or products. As soon as I know anything, I can send you that information. If you would like me to return the unit for you, please let me know. Sincerely, Keith M Sonos Support Manager. _________________ Hello Keith, dear CEO, thanks for fast fast answer, anyway it does not lead into a solution, especially it does not answer my question. Therefore I’m asking again for a clear statement, not for a weak ‘maybe sometime in future’ marketing answer. First please seriously review my statements below together with your engineering team about HD TV sets. Second please answer my clear and simple question at the end of this mail. 1. The Sonos view of PCM, DD and DTS handling on common HD TV sets is wrong, at a minimum bad market research. Most HD TV sets work in pass through or bit stream mode on their optical output. Therefore they commonly forward the given DD 5.1 or DTS 5.1 bit stream unchanged to their optical output to forward best quality. As a result of this common implementation they are forwarding DD 5.1 or DTS 5.1 to the PLAYBAR depending on the source signal. In example most audio content delivered on Blu-Ray is DTS 5.1, especially if you go for the international translations of the audio streams. For sure on some HD TV sets you can configure PCM 2 down-sampling for the optical output. As already stated this leads into down-sampling on the HD TV set and re-up-sampling on the PLAYBAR and therefore an unacceptable loss of audio quality. By design this multiple re-sampling dramatically reduces the 5.1 experience, ‘cause it’s not native 5.1 as given on the source, it’s just virtual surround quality. Anyway this is just a sad workaround to the missing DTS support on a 2k Sonos surround sound system (counting a PLAYBAR, a SUB and two PLAY:3). 2. The question asked multiple times is simple and the two possible answers are ‘YES’ or ‘NO’: Is Sonos going to offer full and hassle-free DTS 5.1 support on the currently purchased PLAYBAR hardware? Again: I’m asking some kind of a multiple choice question and the possible answers are: ‘YES, YOU CAN KEEP YOUR CURRENT PLAYBAR, WE ARE GOING TO SUPPORT FULL AND HASSLE-FREE DTS 5.1 ON THE CURRENT PLAYBAR HARDWARE.’ ‘NO, RETURN IT, WE ARE NOT ABLE, NOT WILLING, NOT SKILLED ENOUGH TO SUPPORT FULL AND HASSLE-FREE DTS 5.1 ON THE CURRENT PLAYBAR HARDWARE.’ Your options are ‘YES’ or ‘NO’ nothing in between, ‘cause I need to decide if I want to keep my current PLAYBAR or to return it on time and get my money back. Anyway I really like the Sonos PLAYBAR, the other Sonos audio stuff and the Sonos user experience, but I’m not likely to take the risk to stay with possibly clumsy hardware. Sincerely Bernd Krause ________________ Hello Bernd, I thank you for your feedback on the PLAYBAR. The design of the PLAYBAR is to work through the Optical Out of your TV. The majority of TVs do not pass DTS. They commonly will pass either Stereo or Dolby Digital, which the PLAYBAR can handle. If we receive a Stereo Signal, the PLAYBAR will upmix this signal to a virtual Surround Sound. For Dolby signals, we will play that format as a Native Dolby Digital signal. I will bring this DTS feature request up to the System Design Team. Hopefully this is something we can introduce to the PLAYBAR at some point in the future. Once again, thank you for your feedback. Sincerely, Keith M Sonos Support Manager. ________________ Dear CEO, dear Customer Service Manager, just a few days ago I bought a brand new PLAYBAR and I’m completely dissatisfied and quite upset about the big discrepancies between marketing descriptions and product features. Your website is saying : Plays all sources plugged in to your HD TV: satellite boxes, Blu-Ray players, and video game consoles. If it’s connected to your HD TV, PLAYBAR will play it. http://www.sonos.com/shop/products/playbar In simple words - and please accept my apologies about my pour English - this is a simple, but rough marketing lie. From a quick reviews it’s less than 20% of the common HD TV sets going to play properly from all inputs with the PLAYBAR. The main reason for this major lack of functionality is the missing DTS support of the PLAYBAR. As I learned from your support this is ‘failure by design’, therefore it’s seems to be an engineering problem. From my point of view you have just two options: Close the gap and correct the engineering problem by adding DTS support to the PLAYBAR. As a first result your current marketing information is (as everywhere just nearby) going to tell the truth. This way you are going to keep your customers satisfied and stop the upcoming ‘shit storm’ about the PLAYBAR. Or keep the gap, but stop the marketing lies on your website and tell the people the truth about the current PLAYBAR: It’s just a good music player looking similar to a soundbar and with some good luck it connects to your HD TV, too. It’s up to you to make the proper decisions. At this point in time I’m very likely to return my PLAYBAR in case I’m getting no valuable, reliable and convincing response telling me it’s going to have full and hassle-free DTS support on the currently purchased hardware. For sure it looks nice and quite similar to a real soundbar, but it only works fine as a music player and it’s definitively not matching the mainstream demand of the real ‘home cinema’ world and the common audio formats. Sincerely Bernd Krause
Please review the updated mail thread above: Decision made easy: I'm going to return the scrap instantly. Sonos is not able or not willing to give any serious commitment to current customers on their PLAYBAR plans and updates. Return the PLAYBAR and go for something real !

Please see a copy of a mail thread with Sonos and take a short look by yourself to figure out if they are serious about home cinema use of the PLAYBAR or not. (Support answers are weak marketing chat, the CEO is not answering at all.) _________________ Thread Titel: Stop the PLAYBAR marketing lies ! _________________ Hello Keith, dear (unknown) CEO, seen your answer and for sure I’m going to return the unit instantly. No way to keep this scrap on weak promises and marketing lies. For sure you can send me updates about new features and functionality. But I’ve learned the information on your website is inaccurate. With all required respect, but Sonos is simply lying to customers. Sincerely Bernd _________________ Hello Bernd, We do not give out any information on any future updates or products. As soon as I know anything, I can send you that information. If you would like me to return the unit for you, please let me know. Sincerely, Keith M Sonos Support Manager. _________________ Hello Keith, dear CEO, thanks for fast fast answer, anyway it does not lead into a solution, especially it does not answer my question. Therefore I’m asking again for a clear statement, not for a weak ‘maybe sometime in future’ marketing answer. First please seriously review my statements below together with your engineering team about HD TV sets. Second please answer my clear and simple question at the end of this mail. 1. The Sonos view of PCM, DD and DTS handling on common HD TV sets is wrong, at a minimum bad market research. Most HD TV sets work in pass through or bit stream mode on their optical output. Therefore they commonly forward the given DD 5.1 or DTS 5.1 bit stream unchanged to their optical output to forward best quality. As a result of this common implementation they are forwarding DD 5.1 or DTS 5.1 to the PLAYBAR depending on the source signal. In example most audio content delivered on Blu-Ray is DTS 5.1, especially if you go for the international translations of the audio streams. For sure on some HD TV sets you can configure PCM 2 down-sampling for the optical output. As already stated this leads into down-sampling on the HD TV set and re-up-sampling on the PLAYBAR and therefore an unacceptable loss of audio quality. By design this multiple re-sampling dramatically reduces the 5.1 experience, ‘cause it’s not native 5.1 as given on the source, it’s just virtual surround quality. Anyway this is just a sad workaround to the missing DTS support on a 2k Sonos surround sound system (counting a PLAYBAR, a SUB and two PLAY:3). 2. The question asked multiple times is simple and the two possible answers are ‘YES’ or ‘NO’: Is Sonos going to offer full and hassle-free DTS 5.1 support on the currently purchased PLAYBAR hardware? Again: I’m asking some kind of a multiple choice question and the possible answers are: ‘YES, YOU CAN KEEP YOUR CURRENT PLAYBAR, WE ARE GOING TO SUPPORT FULL AND HASSLE-FREE DTS 5.1 ON THE CURRENT PLAYBAR HARDWARE.’ ‘NO, RETURN IT, WE ARE NOT ABLE, NOT WILLING, NOT SKILLED ENOUGH TO SUPPORT FULL AND HASSLE-FREE DTS 5.1 ON THE CURRENT PLAYBAR HARDWARE.’ Your options are ‘YES’ or ‘NO’ nothing in between, ‘cause I need to decide if I want to keep my current PLAYBAR or to return it on time and get my money back. Anyway I really like the Sonos PLAYBAR, the other Sonos audio stuff and the Sonos user experience, but I’m not likely to take the risk to stay with possibly clumsy hardware. Sincerely Bernd Krause ________________ Hello Bernd, I thank you for your feedback on the PLAYBAR. The design of the PLAYBAR is to work through the Optical Out of your TV. The majority of TVs do not pass DTS. They commonly will pass either Stereo or Dolby Digital, which the PLAYBAR can handle. If we receive a Stereo Signal, the PLAYBAR will upmix this signal to a virtual Surround Sound. For Dolby signals, we will play that format as a Native Dolby Digital signal. I will bring this DTS feature request up to the System Design Team. Hopefully this is something we can introduce to the PLAYBAR at some point in the future. Once again, thank you for your feedback. Sincerely, Keith M Sonos Support Manager. ________________ Dear CEO, dear Customer Service Manager, just a few days ago I bought a brand new PLAYBAR and I’m completely dissatisfied and quite upset about the big discrepancies between marketing descriptions and product features. Your website is saying : Plays all sources plugged in to your HD TV: satellite boxes, Blu-Ray players, and video game consoles. If it’s connected to your HD TV, PLAYBAR will play it. http://www.sonos.com/shop/products/playbar In simple words - and please accept my apologies about my pour English - this is a simple, but rough marketing lie. From a quick reviews it’s less than 20% of the common HD TV sets going to play properly from all inputs with the PLAYBAR. The main reason for this major lack of functionality is the missing DTS support of the PLAYBAR. As I learned from your support this is ‘failure by design’, therefore it’s seems to be an engineering problem. From my point of view you have just two options: Close the gap and correct the engineering problem by adding DTS support to the PLAYBAR. As a first result your current marketing information is (as everywhere just nearby) going to tell the truth. This way you are going to keep your customers satisfied and stop the upcoming ‘shit storm’ about the PLAYBAR. Or keep the gap, but stop the marketing lies on your website and tell the people the truth about the current PLAYBAR: It’s just a good music player looking similar to a soundbar and with some good luck it connects to your HD TV, too. It’s up to you to make the proper decisions. At this point in time I’m very likely to return my PLAYBAR in case I’m getting no valuable, reliable and convincing response telling me it’s going to have full and hassle-free DTS support on the currently purchased hardware. For sure it looks nice and quite similar to a real soundbar, but it only works fine as a music player and it’s definitively not matching the mainstream demand of the real ‘home cinema’ world and the common audio formats. Sincerely Bernd Krause
I don't see any false advertising here...it'll play all of your hd sources that are plugged into your tv.

Please see a copy of a mail thread with Sonos and take a short look by yourself to figure out if they are serious about home cinema use of the PLAYBAR or not. (Support answers are weak marketing chat, the CEO is not answering at all.) _________________ Thread Titel: Stop the PLAYBAR marketing lies ! _________________ Hello Keith, dear (unknown) CEO, seen your answer and for sure I’m going to return the unit instantly. No way to keep this scrap on weak promises and marketing lies. For sure you can send me updates about new features and functionality. But I’ve learned the information on your website is inaccurate. With all required respect, but Sonos is simply lying to customers. Sincerely Bernd _________________ Hello Bernd, We do not give out any information on any future updates or products. As soon as I know anything, I can send you that information. If you would like me to return the unit for you, please let me know. Sincerely, Keith M Sonos Support Manager. _________________ Hello Keith, dear CEO, thanks for fast fast answer, anyway it does not lead into a solution, especially it does not answer my question. Therefore I’m asking again for a clear statement, not for a weak ‘maybe sometime in future’ marketing answer. First please seriously review my statements below together with your engineering team about HD TV sets. Second please answer my clear and simple question at the end of this mail. 1. The Sonos view of PCM, DD and DTS handling on common HD TV sets is wrong, at a minimum bad market research. Most HD TV sets work in pass through or bit stream mode on their optical output. Therefore they commonly forward the given DD 5.1 or DTS 5.1 bit stream unchanged to their optical output to forward best quality. As a result of this common implementation they are forwarding DD 5.1 or DTS 5.1 to the PLAYBAR depending on the source signal. In example most audio content delivered on Blu-Ray is DTS 5.1, especially if you go for the international translations of the audio streams. For sure on some HD TV sets you can configure PCM 2 down-sampling for the optical output. As already stated this leads into down-sampling on the HD TV set and re-up-sampling on the PLAYBAR and therefore an unacceptable loss of audio quality. By design this multiple re-sampling dramatically reduces the 5.1 experience, ‘cause it’s not native 5.1 as given on the source, it’s just virtual surround quality. Anyway this is just a sad workaround to the missing DTS support on a 2k Sonos surround sound system (counting a PLAYBAR, a SUB and two PLAY:3). 2. The question asked multiple times is simple and the two possible answers are ‘YES’ or ‘NO’: Is Sonos going to offer full and hassle-free DTS 5.1 support on the currently purchased PLAYBAR hardware? Again: I’m asking some kind of a multiple choice question and the possible answers are: ‘YES, YOU CAN KEEP YOUR CURRENT PLAYBAR, WE ARE GOING TO SUPPORT FULL AND HASSLE-FREE DTS 5.1 ON THE CURRENT PLAYBAR HARDWARE.’ ‘NO, RETURN IT, WE ARE NOT ABLE, NOT WILLING, NOT SKILLED ENOUGH TO SUPPORT FULL AND HASSLE-FREE DTS 5.1 ON THE CURRENT PLAYBAR HARDWARE.’ Your options are ‘YES’ or ‘NO’ nothing in between, ‘cause I need to decide if I want to keep my current PLAYBAR or to return it on time and get my money back. Anyway I really like the Sonos PLAYBAR, the other Sonos audio stuff and the Sonos user experience, but I’m not likely to take the risk to stay with possibly clumsy hardware. Sincerely Bernd Krause ________________ Hello Bernd, I thank you for your feedback on the PLAYBAR. The design of the PLAYBAR is to work through the Optical Out of your TV. The majority of TVs do not pass DTS. They commonly will pass either Stereo or Dolby Digital, which the PLAYBAR can handle. If we receive a Stereo Signal, the PLAYBAR will upmix this signal to a virtual Surround Sound. For Dolby signals, we will play that format as a Native Dolby Digital signal. I will bring this DTS feature request up to the System Design Team. Hopefully this is something we can introduce to the PLAYBAR at some point in the future. Once again, thank you for your feedback. Sincerely, Keith M Sonos Support Manager. ________________ Dear CEO, dear Customer Service Manager, just a few days ago I bought a brand new PLAYBAR and I’m completely dissatisfied and quite upset about the big discrepancies between marketing descriptions and product features. Your website is saying : Plays all sources plugged in to your HD TV: satellite boxes, Blu-Ray players, and video game consoles. If it’s connected to your HD TV, PLAYBAR will play it. http://www.sonos.com/shop/products/playbar In simple words - and please accept my apologies about my pour English - this is a simple, but rough marketing lie. From a quick reviews it’s less than 20% of the common HD TV sets going to play properly from all inputs with the PLAYBAR. The main reason for this major lack of functionality is the missing DTS support of the PLAYBAR. As I learned from your support this is ‘failure by design’, therefore it’s seems to be an engineering problem. From my point of view you have just two options: Close the gap and correct the engineering problem by adding DTS support to the PLAYBAR. As a first result your current marketing information is (as everywhere just nearby) going to tell the truth. This way you are going to keep your customers satisfied and stop the upcoming ‘shit storm’ about the PLAYBAR. Or keep the gap, but stop the marketing lies on your website and tell the people the truth about the current PLAYBAR: It’s just a good music player looking similar to a soundbar and with some good luck it connects to your HD TV, too. It’s up to you to make the proper decisions. At this point in time I’m very likely to return my PLAYBAR in case I’m getting no valuable, reliable and convincing response telling me it’s going to have full and hassle-free DTS support on the currently purchased hardware. For sure it looks nice and quite similar to a real soundbar, but it only works fine as a music player and it’s definitively not matching the mainstream demand of the real ‘home cinema’ world and the common audio formats. Sincerely Bernd Krause
As long as the hd output is not DTS !

There are two paths to take here: 1) You are not happy with the PLAYBAR device in its current form. You return it for a refund. If, in future, they add the missing feature you require, there is nothing to stop you buying again. 2) You are happy with the PLAYBAR in its current form. You keep the device and Sonos recognises that you are happy with paying circa 1800 of your local currency for a 5.1 system that doesn't support DTS. You pay your money, you make your choice. Sending emails suggesting you "might" return it is an idle threat, only if people actually do return them within the approval period will the problem be recognised. There are dozens of comments here but I've only seen one owner claim to actually return the product so far. Sonos of released a product with limited features for a price. If people pay that price and keep the product, they have successfully reached the intended target market. If nobody buys it, or they return it, they have failed. The feedback I'm hearing so far is that there are many happy owners.
Sadly, it looks like this is the only option I'm left with.

Please see a copy of a mail thread with Sonos and take a short look by yourself to figure out if they are serious about home cinema use of the PLAYBAR or not. (Support answers are weak marketing chat, the CEO is not answering at all.) _________________ Thread Titel: Stop the PLAYBAR marketing lies ! _________________ Hello Keith, dear (unknown) CEO, seen your answer and for sure I’m going to return the unit instantly. No way to keep this scrap on weak promises and marketing lies. For sure you can send me updates about new features and functionality. But I’ve learned the information on your website is inaccurate. With all required respect, but Sonos is simply lying to customers. Sincerely Bernd _________________ Hello Bernd, We do not give out any information on any future updates or products. As soon as I know anything, I can send you that information. If you would like me to return the unit for you, please let me know. Sincerely, Keith M Sonos Support Manager. _________________ Hello Keith, dear CEO, thanks for fast fast answer, anyway it does not lead into a solution, especially it does not answer my question. Therefore I’m asking again for a clear statement, not for a weak ‘maybe sometime in future’ marketing answer. First please seriously review my statements below together with your engineering team about HD TV sets. Second please answer my clear and simple question at the end of this mail. 1. The Sonos view of PCM, DD and DTS handling on common HD TV sets is wrong, at a minimum bad market research. Most HD TV sets work in pass through or bit stream mode on their optical output. Therefore they commonly forward the given DD 5.1 or DTS 5.1 bit stream unchanged to their optical output to forward best quality. As a result of this common implementation they are forwarding DD 5.1 or DTS 5.1 to the PLAYBAR depending on the source signal. In example most audio content delivered on Blu-Ray is DTS 5.1, especially if you go for the international translations of the audio streams. For sure on some HD TV sets you can configure PCM 2 down-sampling for the optical output. As already stated this leads into down-sampling on the HD TV set and re-up-sampling on the PLAYBAR and therefore an unacceptable loss of audio quality. By design this multiple re-sampling dramatically reduces the 5.1 experience, ‘cause it’s not native 5.1 as given on the source, it’s just virtual surround quality. Anyway this is just a sad workaround to the missing DTS support on a 2k Sonos surround sound system (counting a PLAYBAR, a SUB and two PLAY:3). 2. The question asked multiple times is simple and the two possible answers are ‘YES’ or ‘NO’: Is Sonos going to offer full and hassle-free DTS 5.1 support on the currently purchased PLAYBAR hardware? Again: I’m asking some kind of a multiple choice question and the possible answers are: ‘YES, YOU CAN KEEP YOUR CURRENT PLAYBAR, WE ARE GOING TO SUPPORT FULL AND HASSLE-FREE DTS 5.1 ON THE CURRENT PLAYBAR HARDWARE.’ ‘NO, RETURN IT, WE ARE NOT ABLE, NOT WILLING, NOT SKILLED ENOUGH TO SUPPORT FULL AND HASSLE-FREE DTS 5.1 ON THE CURRENT PLAYBAR HARDWARE.’ Your options are ‘YES’ or ‘NO’ nothing in between, ‘cause I need to decide if I want to keep my current PLAYBAR or to return it on time and get my money back. Anyway I really like the Sonos PLAYBAR, the other Sonos audio stuff and the Sonos user experience, but I’m not likely to take the risk to stay with possibly clumsy hardware. Sincerely Bernd Krause ________________ Hello Bernd, I thank you for your feedback on the PLAYBAR. The design of the PLAYBAR is to work through the Optical Out of your TV. The majority of TVs do not pass DTS. They commonly will pass either Stereo or Dolby Digital, which the PLAYBAR can handle. If we receive a Stereo Signal, the PLAYBAR will upmix this signal to a virtual Surround Sound. For Dolby signals, we will play that format as a Native Dolby Digital signal. I will bring this DTS feature request up to the System Design Team. Hopefully this is something we can introduce to the PLAYBAR at some point in the future. Once again, thank you for your feedback. Sincerely, Keith M Sonos Support Manager. ________________ Dear CEO, dear Customer Service Manager, just a few days ago I bought a brand new PLAYBAR and I’m completely dissatisfied and quite upset about the big discrepancies between marketing descriptions and product features. Your website is saying : Plays all sources plugged in to your HD TV: satellite boxes, Blu-Ray players, and video game consoles. If it’s connected to your HD TV, PLAYBAR will play it. http://www.sonos.com/shop/products/playbar In simple words - and please accept my apologies about my pour English - this is a simple, but rough marketing lie. From a quick reviews it’s less than 20% of the common HD TV sets going to play properly from all inputs with the PLAYBAR. The main reason for this major lack of functionality is the missing DTS support of the PLAYBAR. As I learned from your support this is ‘failure by design’, therefore it’s seems to be an engineering problem. From my point of view you have just two options: Close the gap and correct the engineering problem by adding DTS support to the PLAYBAR. As a first result your current marketing information is (as everywhere just nearby) going to tell the truth. This way you are going to keep your customers satisfied and stop the upcoming ‘shit storm’ about the PLAYBAR. Or keep the gap, but stop the marketing lies on your website and tell the people the truth about the current PLAYBAR: It’s just a good music player looking similar to a soundbar and with some good luck it connects to your HD TV, too. It’s up to you to make the proper decisions. At this point in time I’m very likely to return my PLAYBAR in case I’m getting no valuable, reliable and convincing response telling me it’s going to have full and hassle-free DTS support on the currently purchased hardware. For sure it looks nice and quite similar to a real soundbar, but it only works fine as a music player and it’s definitively not matching the mainstream demand of the real ‘home cinema’ world and the common audio formats. Sincerely Bernd Krause
It can't handle surround sound output from my Wii, my AC Ryan PlayOn or my Panasonic Blu-ray...either directly or through my TV.

Please see a copy of a mail thread with Sonos and take a short look by yourself to figure out if they are serious about home cinema use of the PLAYBAR or not. (Support answers are weak marketing chat, the CEO is not answering at all.) _________________ Thread Titel: Stop the PLAYBAR marketing lies ! _________________ Hello Keith, dear (unknown) CEO, seen your answer and for sure I’m going to return the unit instantly. No way to keep this scrap on weak promises and marketing lies. For sure you can send me updates about new features and functionality. But I’ve learned the information on your website is inaccurate. With all required respect, but Sonos is simply lying to customers. Sincerely Bernd _________________ Hello Bernd, We do not give out any information on any future updates or products. As soon as I know anything, I can send you that information. If you would like me to return the unit for you, please let me know. Sincerely, Keith M Sonos Support Manager. _________________ Hello Keith, dear CEO, thanks for fast fast answer, anyway it does not lead into a solution, especially it does not answer my question. Therefore I’m asking again for a clear statement, not for a weak ‘maybe sometime in future’ marketing answer. First please seriously review my statements below together with your engineering team about HD TV sets. Second please answer my clear and simple question at the end of this mail. 1. The Sonos view of PCM, DD and DTS handling on common HD TV sets is wrong, at a minimum bad market research. Most HD TV sets work in pass through or bit stream mode on their optical output. Therefore they commonly forward the given DD 5.1 or DTS 5.1 bit stream unchanged to their optical output to forward best quality. As a result of this common implementation they are forwarding DD 5.1 or DTS 5.1 to the PLAYBAR depending on the source signal. In example most audio content delivered on Blu-Ray is DTS 5.1, especially if you go for the international translations of the audio streams. For sure on some HD TV sets you can configure PCM 2 down-sampling for the optical output. As already stated this leads into down-sampling on the HD TV set and re-up-sampling on the PLAYBAR and therefore an unacceptable loss of audio quality. By design this multiple re-sampling dramatically reduces the 5.1 experience, ‘cause it’s not native 5.1 as given on the source, it’s just virtual surround quality. Anyway this is just a sad workaround to the missing DTS support on a 2k Sonos surround sound system (counting a PLAYBAR, a SUB and two PLAY:3). 2. The question asked multiple times is simple and the two possible answers are ‘YES’ or ‘NO’: Is Sonos going to offer full and hassle-free DTS 5.1 support on the currently purchased PLAYBAR hardware? Again: I’m asking some kind of a multiple choice question and the possible answers are: ‘YES, YOU CAN KEEP YOUR CURRENT PLAYBAR, WE ARE GOING TO SUPPORT FULL AND HASSLE-FREE DTS 5.1 ON THE CURRENT PLAYBAR HARDWARE.’ ‘NO, RETURN IT, WE ARE NOT ABLE, NOT WILLING, NOT SKILLED ENOUGH TO SUPPORT FULL AND HASSLE-FREE DTS 5.1 ON THE CURRENT PLAYBAR HARDWARE.’ Your options are ‘YES’ or ‘NO’ nothing in between, ‘cause I need to decide if I want to keep my current PLAYBAR or to return it on time and get my money back. Anyway I really like the Sonos PLAYBAR, the other Sonos audio stuff and the Sonos user experience, but I’m not likely to take the risk to stay with possibly clumsy hardware. Sincerely Bernd Krause ________________ Hello Bernd, I thank you for your feedback on the PLAYBAR. The design of the PLAYBAR is to work through the Optical Out of your TV. The majority of TVs do not pass DTS. They commonly will pass either Stereo or Dolby Digital, which the PLAYBAR can handle. If we receive a Stereo Signal, the PLAYBAR will upmix this signal to a virtual Surround Sound. For Dolby signals, we will play that format as a Native Dolby Digital signal. I will bring this DTS feature request up to the System Design Team. Hopefully this is something we can introduce to the PLAYBAR at some point in the future. Once again, thank you for your feedback. Sincerely, Keith M Sonos Support Manager. ________________ Dear CEO, dear Customer Service Manager, just a few days ago I bought a brand new PLAYBAR and I’m completely dissatisfied and quite upset about the big discrepancies between marketing descriptions and product features. Your website is saying : Plays all sources plugged in to your HD TV: satellite boxes, Blu-Ray players, and video game consoles. If it’s connected to your HD TV, PLAYBAR will play it. http://www.sonos.com/shop/products/playbar In simple words - and please accept my apologies about my pour English - this is a simple, but rough marketing lie. From a quick reviews it’s less than 20% of the common HD TV sets going to play properly from all inputs with the PLAYBAR. The main reason for this major lack of functionality is the missing DTS support of the PLAYBAR. As I learned from your support this is ‘failure by design’, therefore it’s seems to be an engineering problem. From my point of view you have just two options: Close the gap and correct the engineering problem by adding DTS support to the PLAYBAR. As a first result your current marketing information is (as everywhere just nearby) going to tell the truth. This way you are going to keep your customers satisfied and stop the upcoming ‘shit storm’ about the PLAYBAR. Or keep the gap, but stop the marketing lies on your website and tell the people the truth about the current PLAYBAR: It’s just a good music player looking similar to a soundbar and with some good luck it connects to your HD TV, too. It’s up to you to make the proper decisions. At this point in time I’m very likely to return my PLAYBAR in case I’m getting no valuable, reliable and convincing response telling me it’s going to have full and hassle-free DTS support on the currently purchased hardware. For sure it looks nice and quite similar to a real soundbar, but it only works fine as a music player and it’s definitively not matching the mainstream demand of the real ‘home cinema’ world and the common audio formats. Sincerely Bernd Krause
Full surround sound and Sonos are two different worlds. Go for something real for your home cinema ! Please review also the other threads about PLAYBAR and DTS !

Please see a copy of a mail thread with Sonos and take a short look by yourself to figure out if they are serious about home cinema use of the PLAYBAR or not. (Support answers are weak marketing chat, the CEO is not answering at all.) _________________ Thread Titel: Stop the PLAYBAR marketing lies ! _________________ Hello Keith, dear (unknown) CEO, seen your answer and for sure I’m going to return the unit instantly. No way to keep this scrap on weak promises and marketing lies. For sure you can send me updates about new features and functionality. But I’ve learned the information on your website is inaccurate. With all required respect, but Sonos is simply lying to customers. Sincerely Bernd _________________ Hello Bernd, We do not give out any information on any future updates or products. As soon as I know anything, I can send you that information. If you would like me to return the unit for you, please let me know. Sincerely, Keith M Sonos Support Manager. _________________ Hello Keith, dear CEO, thanks for fast fast answer, anyway it does not lead into a solution, especially it does not answer my question. Therefore I’m asking again for a clear statement, not for a weak ‘maybe sometime in future’ marketing answer. First please seriously review my statements below together with your engineering team about HD TV sets. Second please answer my clear and simple question at the end of this mail. 1. The Sonos view of PCM, DD and DTS handling on common HD TV sets is wrong, at a minimum bad market research. Most HD TV sets work in pass through or bit stream mode on their optical output. Therefore they commonly forward the given DD 5.1 or DTS 5.1 bit stream unchanged to their optical output to forward best quality. As a result of this common implementation they are forwarding DD 5.1 or DTS 5.1 to the PLAYBAR depending on the source signal. In example most audio content delivered on Blu-Ray is DTS 5.1, especially if you go for the international translations of the audio streams. For sure on some HD TV sets you can configure PCM 2 down-sampling for the optical output. As already stated this leads into down-sampling on the HD TV set and re-up-sampling on the PLAYBAR and therefore an unacceptable loss of audio quality. By design this multiple re-sampling dramatically reduces the 5.1 experience, ‘cause it’s not native 5.1 as given on the source, it’s just virtual surround quality. Anyway this is just a sad workaround to the missing DTS support on a 2k Sonos surround sound system (counting a PLAYBAR, a SUB and two PLAY:3). 2. The question asked multiple times is simple and the two possible answers are ‘YES’ or ‘NO’: Is Sonos going to offer full and hassle-free DTS 5.1 support on the currently purchased PLAYBAR hardware? Again: I’m asking some kind of a multiple choice question and the possible answers are: ‘YES, YOU CAN KEEP YOUR CURRENT PLAYBAR, WE ARE GOING TO SUPPORT FULL AND HASSLE-FREE DTS 5.1 ON THE CURRENT PLAYBAR HARDWARE.’ ‘NO, RETURN IT, WE ARE NOT ABLE, NOT WILLING, NOT SKILLED ENOUGH TO SUPPORT FULL AND HASSLE-FREE DTS 5.1 ON THE CURRENT PLAYBAR HARDWARE.’ Your options are ‘YES’ or ‘NO’ nothing in between, ‘cause I need to decide if I want to keep my current PLAYBAR or to return it on time and get my money back. Anyway I really like the Sonos PLAYBAR, the other Sonos audio stuff and the Sonos user experience, but I’m not likely to take the risk to stay with possibly clumsy hardware. Sincerely Bernd Krause ________________ Hello Bernd, I thank you for your feedback on the PLAYBAR. The design of the PLAYBAR is to work through the Optical Out of your TV. The majority of TVs do not pass DTS. They commonly will pass either Stereo or Dolby Digital, which the PLAYBAR can handle. If we receive a Stereo Signal, the PLAYBAR will upmix this signal to a virtual Surround Sound. For Dolby signals, we will play that format as a Native Dolby Digital signal. I will bring this DTS feature request up to the System Design Team. Hopefully this is something we can introduce to the PLAYBAR at some point in the future. Once again, thank you for your feedback. Sincerely, Keith M Sonos Support Manager. ________________ Dear CEO, dear Customer Service Manager, just a few days ago I bought a brand new PLAYBAR and I’m completely dissatisfied and quite upset about the big discrepancies between marketing descriptions and product features. Your website is saying : Plays all sources plugged in to your HD TV: satellite boxes, Blu-Ray players, and video game consoles. If it’s connected to your HD TV, PLAYBAR will play it. http://www.sonos.com/shop/products/playbar In simple words - and please accept my apologies about my pour English - this is a simple, but rough marketing lie. From a quick reviews it’s less than 20% of the common HD TV sets going to play properly from all inputs with the PLAYBAR. The main reason for this major lack of functionality is the missing DTS support of the PLAYBAR. As I learned from your support this is ‘failure by design’, therefore it’s seems to be an engineering problem. From my point of view you have just two options: Close the gap and correct the engineering problem by adding DTS support to the PLAYBAR. As a first result your current marketing information is (as everywhere just nearby) going to tell the truth. This way you are going to keep your customers satisfied and stop the upcoming ‘shit storm’ about the PLAYBAR. Or keep the gap, but stop the marketing lies on your website and tell the people the truth about the current PLAYBAR: It’s just a good music player looking similar to a soundbar and with some good luck it connects to your HD TV, too. It’s up to you to make the proper decisions. At this point in time I’m very likely to return my PLAYBAR in case I’m getting no valuable, reliable and convincing response telling me it’s going to have full and hassle-free DTS support on the currently purchased hardware. For sure it looks nice and quite similar to a real soundbar, but it only works fine as a music player and it’s definitively not matching the mainstream demand of the real ‘home cinema’ world and the common audio formats. Sincerely Bernd Krause
From the TV it's not dts

Please see a copy of a mail thread with Sonos and take a short look by yourself to figure out if they are serious about home cinema use of the PLAYBAR or not. (Support answers are weak marketing chat, the CEO is not answering at all.) _________________ Thread Titel: Stop the PLAYBAR marketing lies ! _________________ Hello Keith, dear (unknown) CEO, seen your answer and for sure I’m going to return the unit instantly. No way to keep this scrap on weak promises and marketing lies. For sure you can send me updates about new features and functionality. But I’ve learned the information on your website is inaccurate. With all required respect, but Sonos is simply lying to customers. Sincerely Bernd _________________ Hello Bernd, We do not give out any information on any future updates or products. As soon as I know anything, I can send you that information. If you would like me to return the unit for you, please let me know. Sincerely, Keith M Sonos Support Manager. _________________ Hello Keith, dear CEO, thanks for fast fast answer, anyway it does not lead into a solution, especially it does not answer my question. Therefore I’m asking again for a clear statement, not for a weak ‘maybe sometime in future’ marketing answer. First please seriously review my statements below together with your engineering team about HD TV sets. Second please answer my clear and simple question at the end of this mail. 1. The Sonos view of PCM, DD and DTS handling on common HD TV sets is wrong, at a minimum bad market research. Most HD TV sets work in pass through or bit stream mode on their optical output. Therefore they commonly forward the given DD 5.1 or DTS 5.1 bit stream unchanged to their optical output to forward best quality. As a result of this common implementation they are forwarding DD 5.1 or DTS 5.1 to the PLAYBAR depending on the source signal. In example most audio content delivered on Blu-Ray is DTS 5.1, especially if you go for the international translations of the audio streams. For sure on some HD TV sets you can configure PCM 2 down-sampling for the optical output. As already stated this leads into down-sampling on the HD TV set and re-up-sampling on the PLAYBAR and therefore an unacceptable loss of audio quality. By design this multiple re-sampling dramatically reduces the 5.1 experience, ‘cause it’s not native 5.1 as given on the source, it’s just virtual surround quality. Anyway this is just a sad workaround to the missing DTS support on a 2k Sonos surround sound system (counting a PLAYBAR, a SUB and two PLAY:3). 2. The question asked multiple times is simple and the two possible answers are ‘YES’ or ‘NO’: Is Sonos going to offer full and hassle-free DTS 5.1 support on the currently purchased PLAYBAR hardware? Again: I’m asking some kind of a multiple choice question and the possible answers are: ‘YES, YOU CAN KEEP YOUR CURRENT PLAYBAR, WE ARE GOING TO SUPPORT FULL AND HASSLE-FREE DTS 5.1 ON THE CURRENT PLAYBAR HARDWARE.’ ‘NO, RETURN IT, WE ARE NOT ABLE, NOT WILLING, NOT SKILLED ENOUGH TO SUPPORT FULL AND HASSLE-FREE DTS 5.1 ON THE CURRENT PLAYBAR HARDWARE.’ Your options are ‘YES’ or ‘NO’ nothing in between, ‘cause I need to decide if I want to keep my current PLAYBAR or to return it on time and get my money back. Anyway I really like the Sonos PLAYBAR, the other Sonos audio stuff and the Sonos user experience, but I’m not likely to take the risk to stay with possibly clumsy hardware. Sincerely Bernd Krause ________________ Hello Bernd, I thank you for your feedback on the PLAYBAR. The design of the PLAYBAR is to work through the Optical Out of your TV. The majority of TVs do not pass DTS. They commonly will pass either Stereo or Dolby Digital, which the PLAYBAR can handle. If we receive a Stereo Signal, the PLAYBAR will upmix this signal to a virtual Surround Sound. For Dolby signals, we will play that format as a Native Dolby Digital signal. I will bring this DTS feature request up to the System Design Team. Hopefully this is something we can introduce to the PLAYBAR at some point in the future. Once again, thank you for your feedback. Sincerely, Keith M Sonos Support Manager. ________________ Dear CEO, dear Customer Service Manager, just a few days ago I bought a brand new PLAYBAR and I’m completely dissatisfied and quite upset about the big discrepancies between marketing descriptions and product features. Your website is saying : Plays all sources plugged in to your HD TV: satellite boxes, Blu-Ray players, and video game consoles. If it’s connected to your HD TV, PLAYBAR will play it. http://www.sonos.com/shop/products/playbar In simple words - and please accept my apologies about my pour English - this is a simple, but rough marketing lie. From a quick reviews it’s less than 20% of the common HD TV sets going to play properly from all inputs with the PLAYBAR. The main reason for this major lack of functionality is the missing DTS support of the PLAYBAR. As I learned from your support this is ‘failure by design’, therefore it’s seems to be an engineering problem. From my point of view you have just two options: Close the gap and correct the engineering problem by adding DTS support to the PLAYBAR. As a first result your current marketing information is (as everywhere just nearby) going to tell the truth. This way you are going to keep your customers satisfied and stop the upcoming ‘shit storm’ about the PLAYBAR. Or keep the gap, but stop the marketing lies on your website and tell the people the truth about the current PLAYBAR: It’s just a good music player looking similar to a soundbar and with some good luck it connects to your HD TV, too. It’s up to you to make the proper decisions. At this point in time I’m very likely to return my PLAYBAR in case I’m getting no valuable, reliable and convincing response telling me it’s going to have full and hassle-free DTS support on the currently purchased hardware. For sure it looks nice and quite similar to a real soundbar, but it only works fine as a music player and it’s definitively not matching the mainstream demand of the real ‘home cinema’ world and the common audio formats. Sincerely Bernd Krause
I watched skyfall (in dts) the other day from my blu ray player. It's connected to my Panasonic VT Plasma through HDMI, then optical to PLAYBAR and it sounded great.

Please see a copy of a mail thread with Sonos and take a short look by yourself to figure out if they are serious about home cinema use of the PLAYBAR or not. (Support answers are weak marketing chat, the CEO is not answering at all.) _________________ Thread Titel: Stop the PLAYBAR marketing lies ! _________________ Hello Keith, dear (unknown) CEO, seen your answer and for sure I’m going to return the unit instantly. No way to keep this scrap on weak promises and marketing lies. For sure you can send me updates about new features and functionality. But I’ve learned the information on your website is inaccurate. With all required respect, but Sonos is simply lying to customers. Sincerely Bernd _________________ Hello Bernd, We do not give out any information on any future updates or products. As soon as I know anything, I can send you that information. If you would like me to return the unit for you, please let me know. Sincerely, Keith M Sonos Support Manager. _________________ Hello Keith, dear CEO, thanks for fast fast answer, anyway it does not lead into a solution, especially it does not answer my question. Therefore I’m asking again for a clear statement, not for a weak ‘maybe sometime in future’ marketing answer. First please seriously review my statements below together with your engineering team about HD TV sets. Second please answer my clear and simple question at the end of this mail. 1. The Sonos view of PCM, DD and DTS handling on common HD TV sets is wrong, at a minimum bad market research. Most HD TV sets work in pass through or bit stream mode on their optical output. Therefore they commonly forward the given DD 5.1 or DTS 5.1 bit stream unchanged to their optical output to forward best quality. As a result of this common implementation they are forwarding DD 5.1 or DTS 5.1 to the PLAYBAR depending on the source signal. In example most audio content delivered on Blu-Ray is DTS 5.1, especially if you go for the international translations of the audio streams. For sure on some HD TV sets you can configure PCM 2 down-sampling for the optical output. As already stated this leads into down-sampling on the HD TV set and re-up-sampling on the PLAYBAR and therefore an unacceptable loss of audio quality. By design this multiple re-sampling dramatically reduces the 5.1 experience, ‘cause it’s not native 5.1 as given on the source, it’s just virtual surround quality. Anyway this is just a sad workaround to the missing DTS support on a 2k Sonos surround sound system (counting a PLAYBAR, a SUB and two PLAY:3). 2. The question asked multiple times is simple and the two possible answers are ‘YES’ or ‘NO’: Is Sonos going to offer full and hassle-free DTS 5.1 support on the currently purchased PLAYBAR hardware? Again: I’m asking some kind of a multiple choice question and the possible answers are: ‘YES, YOU CAN KEEP YOUR CURRENT PLAYBAR, WE ARE GOING TO SUPPORT FULL AND HASSLE-FREE DTS 5.1 ON THE CURRENT PLAYBAR HARDWARE.’ ‘NO, RETURN IT, WE ARE NOT ABLE, NOT WILLING, NOT SKILLED ENOUGH TO SUPPORT FULL AND HASSLE-FREE DTS 5.1 ON THE CURRENT PLAYBAR HARDWARE.’ Your options are ‘YES’ or ‘NO’ nothing in between, ‘cause I need to decide if I want to keep my current PLAYBAR or to return it on time and get my money back. Anyway I really like the Sonos PLAYBAR, the other Sonos audio stuff and the Sonos user experience, but I’m not likely to take the risk to stay with possibly clumsy hardware. Sincerely Bernd Krause ________________ Hello Bernd, I thank you for your feedback on the PLAYBAR. The design of the PLAYBAR is to work through the Optical Out of your TV. The majority of TVs do not pass DTS. They commonly will pass either Stereo or Dolby Digital, which the PLAYBAR can handle. If we receive a Stereo Signal, the PLAYBAR will upmix this signal to a virtual Surround Sound. For Dolby signals, we will play that format as a Native Dolby Digital signal. I will bring this DTS feature request up to the System Design Team. Hopefully this is something we can introduce to the PLAYBAR at some point in the future. Once again, thank you for your feedback. Sincerely, Keith M Sonos Support Manager. ________________ Dear CEO, dear Customer Service Manager, just a few days ago I bought a brand new PLAYBAR and I’m completely dissatisfied and quite upset about the big discrepancies between marketing descriptions and product features. Your website is saying : Plays all sources plugged in to your HD TV: satellite boxes, Blu-Ray players, and video game consoles. If it’s connected to your HD TV, PLAYBAR will play it. http://www.sonos.com/shop/products/playbar In simple words - and please accept my apologies about my pour English - this is a simple, but rough marketing lie. From a quick reviews it’s less than 20% of the common HD TV sets going to play properly from all inputs with the PLAYBAR. The main reason for this major lack of functionality is the missing DTS support of the PLAYBAR. As I learned from your support this is ‘failure by design’, therefore it’s seems to be an engineering problem. From my point of view you have just two options: Close the gap and correct the engineering problem by adding DTS support to the PLAYBAR. As a first result your current marketing information is (as everywhere just nearby) going to tell the truth. This way you are going to keep your customers satisfied and stop the upcoming ‘shit storm’ about the PLAYBAR. Or keep the gap, but stop the marketing lies on your website and tell the people the truth about the current PLAYBAR: It’s just a good music player looking similar to a soundbar and with some good luck it connects to your HD TV, too. It’s up to you to make the proper decisions. At this point in time I’m very likely to return my PLAYBAR in case I’m getting no valuable, reliable and convincing response telling me it’s going to have full and hassle-free DTS support on the currently purchased hardware. For sure it looks nice and quite similar to a real soundbar, but it only works fine as a music player and it’s definitively not matching the mainstream demand of the real ‘home cinema’ world and the common audio formats. Sincerely Bernd Krause
It may sound good, but it's not true surround sound. If you're happy with the output, good for you. If I hadn't seen such riches, I could also live with being poor. Unfortunately, I've owned these movies on DVD in 5.1 for years. The blu-ray versions come in DTS and there isnn't always a secondary Dolby Digital sound track. The only option is stereo, which I haven't used for movies since about 1997. There are two types of TV: 1) The TV will only output 2.0 - you will never get the original surround sound mix. 2) The TV will pass-thru the original bitstream. If the source is DD5.1, the PLAYBAR will output the original surround. If the source is DTS, you get silence. Neither TV type 1, not TV type 2 will handle a DTS source.

Please see a copy of a mail thread with Sonos and take a short look by yourself to figure out if they are serious about home cinema use of the PLAYBAR or not. (Support answers are weak marketing chat, the CEO is not answering at all.) _________________ Thread Titel: Stop the PLAYBAR marketing lies ! _________________ Hello Keith, dear (unknown) CEO, seen your answer and for sure I’m going to return the unit instantly. No way to keep this scrap on weak promises and marketing lies. For sure you can send me updates about new features and functionality. But I’ve learned the information on your website is inaccurate. With all required respect, but Sonos is simply lying to customers. Sincerely Bernd _________________ Hello Bernd, We do not give out any information on any future updates or products. As soon as I know anything, I can send you that information. If you would like me to return the unit for you, please let me know. Sincerely, Keith M Sonos Support Manager. _________________ Hello Keith, dear CEO, thanks for fast fast answer, anyway it does not lead into a solution, especially it does not answer my question. Therefore I’m asking again for a clear statement, not for a weak ‘maybe sometime in future’ marketing answer. First please seriously review my statements below together with your engineering team about HD TV sets. Second please answer my clear and simple question at the end of this mail. 1. The Sonos view of PCM, DD and DTS handling on common HD TV sets is wrong, at a minimum bad market research. Most HD TV sets work in pass through or bit stream mode on their optical output. Therefore they commonly forward the given DD 5.1 or DTS 5.1 bit stream unchanged to their optical output to forward best quality. As a result of this common implementation they are forwarding DD 5.1 or DTS 5.1 to the PLAYBAR depending on the source signal. In example most audio content delivered on Blu-Ray is DTS 5.1, especially if you go for the international translations of the audio streams. For sure on some HD TV sets you can configure PCM 2 down-sampling for the optical output. As already stated this leads into down-sampling on the HD TV set and re-up-sampling on the PLAYBAR and therefore an unacceptable loss of audio quality. By design this multiple re-sampling dramatically reduces the 5.1 experience, ‘cause it’s not native 5.1 as given on the source, it’s just virtual surround quality. Anyway this is just a sad workaround to the missing DTS support on a 2k Sonos surround sound system (counting a PLAYBAR, a SUB and two PLAY:3). 2. The question asked multiple times is simple and the two possible answers are ‘YES’ or ‘NO’: Is Sonos going to offer full and hassle-free DTS 5.1 support on the currently purchased PLAYBAR hardware? Again: I’m asking some kind of a multiple choice question and the possible answers are: ‘YES, YOU CAN KEEP YOUR CURRENT PLAYBAR, WE ARE GOING TO SUPPORT FULL AND HASSLE-FREE DTS 5.1 ON THE CURRENT PLAYBAR HARDWARE.’ ‘NO, RETURN IT, WE ARE NOT ABLE, NOT WILLING, NOT SKILLED ENOUGH TO SUPPORT FULL AND HASSLE-FREE DTS 5.1 ON THE CURRENT PLAYBAR HARDWARE.’ Your options are ‘YES’ or ‘NO’ nothing in between, ‘cause I need to decide if I want to keep my current PLAYBAR or to return it on time and get my money back. Anyway I really like the Sonos PLAYBAR, the other Sonos audio stuff and the Sonos user experience, but I’m not likely to take the risk to stay with possibly clumsy hardware. Sincerely Bernd Krause ________________ Hello Bernd, I thank you for your feedback on the PLAYBAR. The design of the PLAYBAR is to work through the Optical Out of your TV. The majority of TVs do not pass DTS. They commonly will pass either Stereo or Dolby Digital, which the PLAYBAR can handle. If we receive a Stereo Signal, the PLAYBAR will upmix this signal to a virtual Surround Sound. For Dolby signals, we will play that format as a Native Dolby Digital signal. I will bring this DTS feature request up to the System Design Team. Hopefully this is something we can introduce to the PLAYBAR at some point in the future. Once again, thank you for your feedback. Sincerely, Keith M Sonos Support Manager. ________________ Dear CEO, dear Customer Service Manager, just a few days ago I bought a brand new PLAYBAR and I’m completely dissatisfied and quite upset about the big discrepancies between marketing descriptions and product features. Your website is saying : Plays all sources plugged in to your HD TV: satellite boxes, Blu-Ray players, and video game consoles. If it’s connected to your HD TV, PLAYBAR will play it. http://www.sonos.com/shop/products/playbar In simple words - and please accept my apologies about my pour English - this is a simple, but rough marketing lie. From a quick reviews it’s less than 20% of the common HD TV sets going to play properly from all inputs with the PLAYBAR. The main reason for this major lack of functionality is the missing DTS support of the PLAYBAR. As I learned from your support this is ‘failure by design’, therefore it’s seems to be an engineering problem. From my point of view you have just two options: Close the gap and correct the engineering problem by adding DTS support to the PLAYBAR. As a first result your current marketing information is (as everywhere just nearby) going to tell the truth. This way you are going to keep your customers satisfied and stop the upcoming ‘shit storm’ about the PLAYBAR. Or keep the gap, but stop the marketing lies on your website and tell the people the truth about the current PLAYBAR: It’s just a good music player looking similar to a soundbar and with some good luck it connects to your HD TV, too. It’s up to you to make the proper decisions. At this point in time I’m very likely to return my PLAYBAR in case I’m getting no valuable, reliable and convincing response telling me it’s going to have full and hassle-free DTS support on the currently purchased hardware. For sure it looks nice and quite similar to a real soundbar, but it only works fine as a music player and it’s definitively not matching the mainstream demand of the real ‘home cinema’ world and the common audio formats. Sincerely Bernd Krause
So there are some TVs that only output DTS and won't output PCM?