Hi Sonos and Sonos Community members,

I’ve had a playbase for a few months and there is one thing is really annoying and destroying the user experience.
I’ve seen a lot of threads about this problem:

- When music is streamed, the Playbase volume is okay at around 10-15% for a good audio experience
- When audio is from the Optical input (i.e. TV / games console / blu-ray player) the volume needs to be at least 50%
- It doesn’t matter what brand TV is used, the user experience is less than satisfactory, especially far a £700 product

So far there has been no solid resolution, even with re-routing audio connections or using separate DACs.

Simple fix: Add a ‘level’ option for the optical input, the same as there is for the ‘aux’ input for the Play:5

Okay...it’s probably not as simple as the statement and may need some software development time, but come on Sonos, listen to your customers...