Situation: My playbase is not playing any audio from the TV.
My TV is a Vizio P Series.
Playbase will play audio direct from Spotify, for instance, when I select this media source in the app. It is apparently not detecting anything over the optical audio cable.
I have Roke Premeire connected to Vizio TV via HDMI, and optical audio from TV to Playbase.
I have power cycled everything in the chain, no affect. Sonos app stays on the Spotify test track and doesn’t auto-detect optical audio.
Roku is set for Dolby Digital. Vizio TV is also set for Dolby Digital for the Digital Output and Analog Output is Fixed. TV speakers are “off”.
I have unplugged the optical cable from the playbase and verified a red light, then re-seated it.
Nothing is working. There seems to be no customer service anymore at Sonos (I have another question I emailed weeks ago and no response) so I’m grasping at straws, here.
The app doesn’t seem to have a way to verify Optical Audio coming in (I had thought it would auto-detect, but apparently not).
I can provide any other information. This is extremely frustrating. It was working literally hours ago, I did nothing to the system but turn it on again and suddenly it doesn’t work at all.
EDIT: Diagnostic number is 2018600420