Playbase no wireless - works on ethernet

  • 22 November 2020
  • 1 reply


Playbase suddenly disappeared from the app while working on wireless.  When I try to re-add it to the system it fails.  It does not create a temporary wireless network.  If I connect via ethernet cable it appears in the app.  I have it in a theatre app configuration with two play 1s and a sub.

I created a diagnostic - reference 1483750458





1 reply

Userlevel 4
Badge +13

Hi @User275300.

Welcome, thank you for reaching out to Sonos Community, I totally understand where you're coming from and I’m here to help.

Thank you for providing the diagnostic report, there’s some issue with the playbase that's why you cannot set it up wirelessly.

I would like to recommend calling our customer phone support on this so you can be assisted more.

If you need help with any other information, please be sure to let us know.