Playbar. Crackling noise

5 replies
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Whilst watching blue planet 2, my playbar has been intermittently making a crackling noise. Playbar is connected by optical lead to LG OLED tv

Crackle

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AjTrek1Answer

Sorry for not being a bit clearer. It’s the tv providing the input . I have noticed it a couple of times today when using the tv.

OK..thanks for the clarification. As the connection from your TV to Playbar is direct (i.e. not over wireless) I'd try the following:

1. Unplug the TV and Playbar for 30 seconds and then reconnect them. TV first then Playbar.
2. If no joy..Use a different Optical cable
3. If that doesn't resolve the problem perform a factory reset on the TV. The downside is by doing so you will loose all of your personal settings and possibly any apps you have installed.
4. Next you have two options:
4a. Submit a diagnostic to Sonos and post the ID in this forum. If you can't wait for a response....
4b. Perform a factory reset on the Playbar. The downside is the same as with the TV if you have been storing playlists on the Playbar they will be lost.

Good luck.

Together Everyone Achieves More = T.E.A.M.

AjTrek1

I have no idea what Blue Planet 2 is. Not to be anal...but is that the only video that the crackling noise occurs on? If so it's not the Playbar...it's the source material.

Together Everyone Achieves More = T.E.A.M.

D

DavenevansAuthor

Contributor I

Sorry for not being a bit clearer. It’s the tv providing the input . I have noticed it a couple of times today when using the tv.

AjTrek1Answer

Sorry for not being a bit clearer. It’s the tv providing the input . I have noticed it a couple of times today when using the tv.

OK..thanks for the clarification. As the connection from your TV to Playbar is direct (i.e. not over wireless) I'd try the following:

1. Unplug the TV and Playbar for 30 seconds and then reconnect them. TV first then Playbar.
2. If no joy..Use a different Optical cable
3. If that doesn't resolve the problem perform a factory reset on the TV. The downside is by doing so you will loose all of your personal settings and possibly any apps you have installed.
4. Next you have two options:
4a. Submit a diagnostic to Sonos and post the ID in this forum. If you can't wait for a response....
4b. Perform a factory reset on the Playbar. The downside is the same as with the TV if you have been storing playlists on the Playbar they will be lost.

Good luck.

Together Everyone Achieves More = T.E.A.M.

K

Keithmac

Virtuoso

We had Blue Planet 2 on with no issues (just for reference), Playbar/ Sub/ Play1's.

L

LoriH

Lyricist I

Whilst watching blue planet 2, my playbar has been intermittently making a crackling noise. Playbar is connected by optical lead to LG OLED tv