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Shpaker
Contributor I
Aug 28, 2017 4:37 PM UTC
Question

No Surround Sound with Sony 940E

Recently purchased a SONY 940E TV upgrading from a Sharp TV about 7 years old. Sound through Sonos worked perfectly with Sharp. Cannot get surround with Sony. Fiber optic connection from tv to soundbar. Sound perfect when listening to music.
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    5 replies

    nifoxke
    nifoxke
    Prodigy I
    Aug 28, 2017 5:32 PM UTC
    Did you recently upgrade the version 7.4? People are experiencing issues after the update.
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    ShpakerAuthor
    Contributor I
    Aug 28, 2017 7:44 PM UTC
    I am sure I did. I always update when advised.
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    ShpakerAuthor
    Contributor I
    Aug 28, 2017 9:43 PM UTC
    Very disappointed in Sonos. Appears there are many issues with updates, loss of sound, suggesting TV settings are the issue. I have to admit I like the system but too many issues for me. Regret the purchase.
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    Airgetlam
    Airgetlam
    Aug 28, 2017 11:09 PM UTC
    I feel the same way about automobile manufacturers, with their constant recalls to fix things that they didn't do right the first time. Why can't they do it correctly?

    Or computer and phone manufacturers. Why all the operation system updates, and weekly or monthly "updates"? Is it that hard to get it right?
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    Bruce
    Ryan S
    Ryan S
    Retired Sonos Staff
    Aug 29, 2017 12:26 AM UTC
    Hi Shpaker, I just took a look at your case, you had some calls with us earlier today. Do you think you could submit a diagnostic from your Sonos system and reply back with your confirmation number after getting this audio trouble?

    The latest diagnostics I see are from version 7.3 (our older software).
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