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Question

no sound from amazon stick

  • April 18, 2019
  • 8 replies
  • 2380 views

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hi my surround won't work with my amazon fire stick and im stumped. Ive got a beam and 2 Sonos ones. thanks for any help
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8 replies

Airgetlam
  • April 18, 2019
What audio settings have you got on the output from the stick?

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  • Author
  • Contributor III
  • April 19, 2019
the stick is a 4k fire stick in the right cdmi output on my tv. sorry im not good as this

Airgetlam
  • April 19, 2019
I don't have a stick, but there's got to be some audio settings when you're using the stick. Some sort of menu where you can change the audio settings.

I'm looking at the Amazon website, and there appears to be a menu button on the remote. What happens when you push that button? Is there a menu item that says "Audio" or something like that?

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  • Author
  • Contributor III
  • April 19, 2019
Ive tried every setting on the sound settings and nothing happens

Airgetlam
  • April 19, 2019
Perhaps you may want to call Amazon, and ask them how to change the audio settings? Explain to them you're trying to get Dolby Digital out of the Fire Stick.

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  • Trending Lyricist I
  • September 6, 2019
I have a similar issue. Im only getting stereo output from firestick 4K. When I go to Audio tab, I have to select "Best Available". If I choose Dolby Digital no sound at all comes out of playbar.

But If i switch inputs to an HD OTA antenna, I get 5.1 surround.

So frustrating!

106rallye
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  • September 6, 2019
Getting audio from a source via the TV to the Beam depends on al devices. So if you can’t change audio on the Amazon device, try changing the audio output settings on your TV.

nifoxke
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  • Prodigy I
  • September 27, 2019
I have a similar issue. Im only getting stereo output from firestick 4K. When I go to Audio tab, I have to select "Best Available". If I choose Dolby Digital no sound at all comes out of playbar.

But If i switch inputs to an HD OTA antenna, I get 5.1 surround.

So frustrating!


Your TV may lack the ability to pass 5.1 through your connection. What TV do you have? And what Sonos speaker are you connected to (Playbar, Playbase or Beam)?