Hi all, I have had the Sonos Arc and HDFury Arcana for 6 months and absolutely love both products. I have not had a problem until recently.
Now when switching inputs between Live TV and the Apple TV via HDMI, I receive the Picture, but no Audio. For example, If I turn on the TV with Live TV as the input, then switch to Apple TV. I receive Video, but no Audio. It doesn't seem to matter which input is selected on start up.
I have a Samsung Q75R, ATV 4K and Sonos Arc, connected via HDFury Arcana for eArc.
I have tried fully resetting and reconfiguring absolutely every component, purchased all brand new HDMI cables.
The only way to restore both Audio and Video is to unplug the Arc from the Arcana for a few seconds.
To stop my daily frustrations was to remove the Arcana from the equation.
I contacted Sonos Support yesterday and the lovely chap thought the Apple TV was a separate TV Display and couldn't understand why I was connecting the Arc to two separate TV’s. Needless to say, we didn't get anywhere.
Hoping somebody out there has experienced the same.
Best answer by GuitarSuperstar
Have you tried unplugging everything from power for about a minute? Does the Arcana have the latest firmware installed?
You should also talk to the people on HDFury’s Discord forum about your problem. They are really knowledgeable and helpful: