Contributor I

No ability to change the balance in EQ?

26 replies
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Hi I have 2 Sonos One SL speakers, A Sonos Sub and a Sonos Play Bar set up as a 5.1 surround sound system. I have the two Sonos One SL speakers set up as rear surrounds. In general it's pretty good. But what is driving me a little nuts is that there is a definite bias on the right rear speaker (it's too loud and the left rear speaker is too quiet). What I need to be able to do is to manually adjust the balance, but for the life of me I can't find anywhere in the app, either on my phone, or on my laptop I can do this? I borrowed a neighbours iPhone to do the initial set up with TruePlay. But although the system definitely sounds better after doing this, I still need to be able to make some small manual adjustments, as I doubt TruPlay will be able to get this 100% right. I've repeated the process a few times and each time I get the same results. It seems a fundamental requirement to be able to allow customers the ability to fine tune their own EQ settings. If I disable TruePlay, the system sounds pretty horrible. So that isn't an option either. Please can you advise?

I also think it’s really rough that there’s no email support for issues like this. I’m disabled and struggle to use the phone. So yeah, pretty rough really.

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D

Dysfunctional

Enthusiast II

I have the same issue as well. My right rear surround is closer to the wall and gets an artificial boost that it seems TruePlay doesn’t account for. Either let us manually adjust the rear L+R balance or at the very least let us still adjust the speaker distance with TruePlay enabled.

C

Colec

Lyricist I

After trying everything, I found out that switching from ambiance to full in the surround menu kinda fixed it. Seems like sonos needs to address it. "Full" gives a false spacial dimension to movies surround.

N

nik9669a

Senior Virtuoso

My hearing is better in one ear than the other so it would be good if the Trueplay settings could be used as a starting point, and then adjusted manually. At the moment, when setting the listening position I hold my phone well to the side of my actual listening position to bias the the sound balance.

J

John B

After trying everything, I found out that switching from ambiance to full in the surround menu kinda fixed it. Seems like sonos needs to address it. "Full" gives a false spacial dimension to movies surround.

The Full/Ambient setting has no impact whatsoever on movie surround sound. It relates only to music sources.

T

Travisje

Lyricist II

Same issue here. In a traditional two speaker setup with trueplay, it allows you to adjust the balance. But I find it maddening I cannot fine tune balance of my surrounds when I use trueplay with arc + surrounds. It also is favoring my right surroundspeaker. Come on Sonos!

T

Thore

Lyricist III

Same issue here. I have thus returned the two speakers which were supposed to be used as rear speakers. I have tested with Sonos One, Sonos One SL, IKEA Symfonisk Picture Frame. The issue is definitely in the Sonos Software / the TruePlay algorithm.

Swapping the speakers does not make any difference, the result is the same. Also tested with different iPhones to ensure it is not caused by the microphone used for TruePlay measuring.

We need a balance slider to adjust manually!

As long as this does not exist, respectively the issue will be addressed otherwise, the system totally doesn’t work for this use case.

N

nik9669a

Senior Virtuoso

We need a balance slider to adjust manually!

As long as this does not exist, respectively the issue will be addressed otherwise, the system totally doesn’t work for this use case.

In other threads, a Centre Channel volume control is requested/demanded (and an equaliser).

What it seems is really needed - to please everyone - is the ability to control all speaker/channel volumes independently, whether or not Trueplay has been run. And a multi-band equaliser, too. But with a default option.

Not everyone likes the same EQ setting; some music genres wants/needs different frequencies boosted; not everyone has perfect hearing in both ears. Please, Sonos, give us the ability to control our speakers. Your default is close to what I want, most of the time. But I don’t hear so well in one ear and want to boost the sound level on that side.

G

geek-god

Trending Lyricist I

users have been requesting Center channel adjustment for years.

it is shocking the sonos gave us Atmos adjustment and not center.

night sound and speech enhancement work but they are not enough.

we need to have more control over center/each channel.

T

Thore

Lyricist III

We need a balance slider to adjust manually!

As long as this does not exist, respectively the issue will be addressed otherwise, the system totally doesn’t work for this use case.

In other threads, a Centre Channel volume control is requested/demanded (and an equaliser).

What it seems is really needed - to please everyone - is the ability to control all speaker/channel volumes independently, whether or not Trueplay has been run. And a multi-band equaliser, too. But with a default option.

Not everyone likes the same EQ setting; some music genres wants/needs different frequencies boosted; not everyone has perfect hearing in both ears. Please, Sonos, give us the ability to control our speakers. Your default is close to what I want, most of the time. But I don’t hear so well in one ear and want to boost the sound level on that side.

Whilst I agree, this could still be done step by step.

The missing balance slider completely blocks me from using the product for its main use case. So having that is a must! Everything else is good, but Sonos needs to start somewhere.

S

Sid2709

Lyricist I

Same here. Got the arc+sub+2xone SL config done last week. I'm pretty sure that I hear ok in both ears. But i still feel the sound from the right rear being higher than the left. My room is a normal rectangle in shape, with no odd corners/walls.

This imbalance is ruining the experience for me. Can we do something here sonos?

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