Contributor I

New Sonos Beam -> xbox one 5.1 sound?

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Setting up a new Sonos Beam, audio sounds great as expected when playing music or when the xbox is set to sterio.

But, I cannot get it to play when setting the xbox to 5.1 or bitstream (dd). My TV settings seem to be correctly setup to pass DD through HDMI, but I'm just getting nothing. I don't even know how to go about testing it until I can get another 5.1 input device to test the TV pass through.

I think the problem is with the xbox, not the Beam, but I'm hoping someone here has encountered something similar.

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Ryan S

Retired Sonos Staff

This could be an issue with the format getting sent to the Beam. Can you check what audio format shows up under Sonos Settings > About Sonos > Beam when you're not hearing anything?

Can you also submit a diagnostic from your Sonos system and reply back with your confirmation number when this is happening?

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