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Question

my sub wont connect and has a solid white light.

  • May 17, 2024
  • 2 replies
  • 378 views
A

Can someone help me. I’ve been trying to get through to Sonos technical help but despite being on hold for over 2 hours a number of times I can’t get through. 
 

my sub has stopped connecting - it’s a sub 3 and has a solid white light. The app says it has no network connection - the arc works fine. I’ve tried a factory reset but no joy. Any ideas ? 

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2 replies

R
  • Rrs16
  • Lyricist I
  • May 18, 2024

Tried it all. It’s an issue with the new app/update. Woke up this morning and nothing worked. Finally got the Arc to work, but my amp, in ceiling, and sub won’t connect. 

A
  • Alanmark
  • Author
  • Contributor I
  • May 18, 2024

Yes it worked fine before the app update. Have Sonos confirmed it is an app issue then ? Presumably we all just wait now for them to fix it ? 

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