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topilouf
Contributor I
April 23, 2022

Lost surround and sub ( after update ?)

  • April 23, 2022
  • 1604 replies
  • 81295 views

Hi 

I don’t know if my issue is related to the 14.6 update but I noticed today that I had no sound from my surround (play 3) and my sub (Gen 2), only the Arc is working They are still present in the app under the my System view but now sound which every sources

When I reboot each of them, the sound comes back temporary, but when I switch to another source or audio format, thé Sound disappears again. Tried several times, same behavior

Thanks for your help

 

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    1604 replies

    Show previous replies
    arcosin
    Enthusiast II
    May 24, 2022

    The lack of acknowledgement here is insane. Not sure why more blogs/news outlets aren’t reporting on the issue. This is a fundemental failure in development/testing/process surely. Honestly would be so much happier waiting if Sonos were more transparent with the issue. I scoffed at the few people in here raising pitchforks so early on, but I’m starting to side with them now as there’s seemingly no end in sight. This is not what you expect from such an expensive product ecosystem & ‘premium’ brand. 

    100%. Also, people must be aware of this issue before buying a surround system. I'm positive that no one would buy it if they knew in advance about the issue. 

      CKALOTS
      Enthusiast II
      May 24, 2022

      someone replied to one of my reddit comments with a workaround that I posted in here 🙃

      Yikes. Is that where this clown car is at?

      Brad Porter
      Enthusiast II
      May 24, 2022

      I am just going to keep going until this gets solved.

      It's now become a driver for me to get this addressed.

      When Sonos is working, it is a great system.

      I just have to keep the faith and keep going, and going and going…….

        skullc
        skullc
        Prodigy III
        May 24, 2022

        Sorry mines still OK 

        Testing over for me as it's xbox night will carry on tomorrow though and post back what happens 

        Network= livewire cpe pro 3 +eero 6 pro wireless
        Missionsparta
        Enthusiast II
        May 24, 2022

        OK, for my next experiment (before tomorrows discussion with the Engineer) I have just completely wired my whole system into the network. For complete clarity, this now means.

        1. Apple TV - Ethernet Connected.
        2. Panasonic TV - Ethernet Connected.
        3. Sonos ARC -Ethernet Connected.
        4. 2 x Subs - Ethernet Connected.
        5. 2 x Sonos One Surrounds - Ethernet Connected.

        All Wi-Fi has been disabled, and I am about to reboot everything for good measure. I am going to go through my ‘test script’ tonight once the wife has gone out! 😁

        If this is really a CEC problem, then I should be able to replicate as it should cause it regardless of Wi-Fi or hard wiring. 

         

        It's odd that you keep mentioning CEC, because now that I think of it, I am seeing a temporary random half second notification from my TV that CEC is disconnected, then another one immediately that it has reconnected. Never had this before and is just doing it recently. I'll have to pay more attention if all hell is breaking loose after the CEC blip happens. Nice catch.

        Brad Porter
        Enthusiast II
        May 24, 2022

        It's odd that you keep mentioning CEC, because now that I think of it, I am seeing a temporary random half second notification from my TV that CEC is disconnected, then another one immediately that it has reconnected. Never had this before and is just doing it recently. I'll have to pay more attention if all hell is breaking loose after the CEC blip happens. Nice catch.

        That is very interesting indeed, thank you for sharing that. Its the little things that help you close in….

          Brad Porter
          Enthusiast II
          May 24, 2022

           

          It's odd that you keep mentioning CEC, because now that I think of it, I am seeing a temporary random half second notification from my TV that CEC is disconnected, then another one immediately that it has reconnected. Never had this before and is just doing it recently. I'll have to pay more attention if all hell is breaking loose after the CEC blip happens. Nice catch.

          Hang on, your TV tells you that CEC is not working @Missionsparta?

            Missionsparta
            Enthusiast II
            May 24, 2022

            It's odd that you keep mentioning CEC, because now that I think of it, I am seeing a temporary random half second notification from my TV that CEC is disconnected, then another one immediately that it has reconnected. Never had this before and is just doing it recently. I'll have to pay more attention if all hell is breaking loose after the CEC blip happens. Nice catch.

            That is very interesting indeed, thank you for sharing that. Its the little things that help you close in….

            Hey, sounds like you are doing all the heavy lifting. If I had twenty ethernet cables running all over the place, my wife would move out until the show was done.

              ban25
              Enthusiast I
              May 24, 2022

              If this is really a CEC problem, then I should be able to replicate as it should cause it regardless of Wi-Fi or hard wiring. 

              Again, I’m doubtful CEC is the culprit.  I have a 100% repro following these steps:

              1. Turn on TV via NVIDIA Shield Remote
              2. Launch Plex
              3. Start a movie (I’ve been using Thunderball with DTS 5.1 as I was trying to watch it last weekend)
              4. Check all subs and surrounds and confirm that they are all active and in sync
              5. Press pause on the Shield Remote (NOTE: This is a bluetooth remote and Pause is an application-level control that merely pauses the Plex player, no HDMI CEC commands should be transmitted)
              6. Press resume and observe that either 1) surrounds are desynched and echoing or 2) surrounds and/or subs are silent

              This repros 100%, inside of a single app on a single source playing back a single video with a single codec.

                peterbault
                peterbault
                Enthusiast II
                May 24, 2022

                I was skeptical but I’m going to turn off HDMI CEC on my Apple TV and see if that helps 

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