Contributor I

Lost surround and sub ( after update ?)

Forum|Forum|4 years ago
April 23, 2022
1604 replies
81296 views

Hi

I don’t know if my issue is related to the 14.6 update but I noticed today that I had no sound from my surround (play 3) and my sub (Gen 2), only the Arc is working They are still present in the app under the my System view but now sound which every sources

When I reboot each of them, the sound comes back temporary, but when I switch to another source or audio format, thé Sound disappears again. Tried several times, same behavior

Thanks for your help

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J

JohnnyDo123

Lyricist III

@Ken_Griffiths

I also have an Apple TV and it has happened a handful of times in the last week. It seems to happen when I’m on my XBOX X (connected to a Hue Sync, then to a LG C9 on Input 4) and when I go back to my Apple TV (Input 1), the surrounds and sometimes back sub (I have 2) just are silent, even though on the S2 App (iOS) they show as normal. Oddly, when I try Spotify music when the surrounds are out, the setup works fine again, but when I switch back to TV Mode, the surrounds are silent.

A router reboot sets everything back in order. Also, I’m running the Arc hardwired and everything else is on SonosNet 11.

Ken_Griffiths

@peterbault,

I opted to play ‘6 Underground’ on the Netflix App via ATV to the Sonos Arc/Surrounds (2 x Fives/Sub) all working at this stage - I then played some stereo audio from YouTube App (as @GuitarSuperstar had mentioned that App earlier) and then I returned to ‘6 Underground’ - The surrounds were still playing okay here.

I then played stereo music audio from Amazon Music App, then returned again to the Netflix App the ‘6 Underground’ Movie still outputs fine to the surrounds… I did go onto repeat the above too, by closing (sliding up off screen) and reopening the various Apps inbetween switching, but so far I’m not seeing the same issue here.

However, I will try to test some more and see if I can reproduce it and will post back if I do come across the problem.

peterbault

Enthusiast II

@Ken_Griffiths first off thank you for trying to reproduce. 6 underground is in Atmos so it wouldn’t cause the issue. When I was able to reproduce it it was specifically multichannel PCM 5.1

Flo14000

Lyricist III

207 / 5 000

to give other information, I connected the Digital Optical adapter, and even with it, the problem came back... I even tried to connect the sub and the surrounds in ethernet, and the same problem

Ken_Griffiths

@Ken_Griffiths

I also have an Apple TV and it has happened a handful of times in the last week. It seems to happen when I’m on my XBOX X (connected to a Hue Sync, then to a LG C9 on Input 4) and when I go back to my Apple TV (Input 1), the surrounds and sometimes back sub (I have 2) just are silent, even though on the S2 App (iOS) they show as normal. Oddly, when I try Spotify music when the surrounds are out, the setup works fine again, but when I switch back to TV Mode, the surrounds are silent.

A router reboot sets everything back in order.

I don’t have XBox, nor a Hue Sync hub/switch - but do have the LG C9 TV, I will just keep trying to see if I come across the issue.

In my setup, I have Virgin Media cable TV box on HDMI-1, Arc/Surrounds/Sub on HDMI-2, IR controlled switch with Apple TV, Fire TV, PlayStation all linked to HDMI-3 …and a Nvidia Shield TV on HDMI-4

So I will just switch and play from the various inputs and apps and see if I can reproduce.

Ken_Griffiths

@Ken_Griffiths first off thank you for trying to reproduce. 6 underground is in Atmos so it wouldn’t cause the issue. When I was able to reproduce it it was specifically multichannel PCM 5.1

Okay .. just to briefly mention I’ve tried again too with ‘Oblivion’ movie from the Amazon Prime App, that definitely shows here as Multichannel PCM 5.1 and then tried YouTube stereo and back to the Prime movie, but still no audio loss on surrounds/sub seen here at the moment.. I can assure you if I do come across the issue I will post back here.

peterbault

Enthusiast II

@Ken_Griffiths first off thank you for trying to reproduce. 6 underground is in Atmos so it wouldn’t cause the issue. When I was able to reproduce it it was specifically multichannel PCM 5.1

Okay .. just to briefly mention I’ve tried again too with ‘Oblivion’ movie from the Amazon Prime App, that definitely shows here as Multichannel PCM 5.1 and then tried YouTube stereo and back to the Prime movie, but still no audio loss on surrounds/sub seen here at the moment.. I can assure you if I do come across the issue I will post back here.

thank you for trying I really do appreciate it.

curiously, I have another Arc system with surrounds and a sub in a different room and I haven’t run into this issue there yet. its a different TV, LG CX, with no Apple TV though

J

JohnnyDo123

Lyricist III

Looks like there’s some crossover here →

peterbault

Enthusiast II

at my wits end I’ve changed my sonosnet channel and installed the tvOS 15.5 beta on my Apple TV just trying anything. Will update if it changes anything

J

JohnnyDo123

Lyricist III

at my wits end I’ve changed my sonosnet channel and installed the tvOS 15.5 beta on my Apple TV just trying anything. Will update if it changes anything

Let us know how it goes!

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