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martyncapp324
Contributor I
April 6, 2020

issues with beam automatically switching back to tv speakers

Hi,

 

After 2-3 seconds my TV speakers automatically take over the output from my TV and not the Beam. If I alter the volume on the Sonos app it will turn on the Beam as the TV output but again only for a few seconds before reverting back. 

 

When the Beam isn't playing, it's not an option as audio output on the TV. 

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    2 replies

    Chris
    Chris
    Lead Maestro
    April 6, 2020

    What is your TV model?

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    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Airgetlam
    Airgetlam
    April 6, 2020

    Seems like a failure of HDMI-ARC. Try first updating the software on your TV, then unplug the TV from the wall for 2 minutes. While the TV is unplugged, do the same to the Beam. Plug the TV back in and test.

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    Bruce
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