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Answered

Intermittent thump sounds during use

  • May 1, 2018
  • 6 replies
  • 870 views

On occasion while watching cable television, an intermittent loud thump occurs. I cannot tell if it is coming just from the Sub, the play:1s or the playbar or all at the same time. It does not happen continuously or everyday. I have updated the app and what I believe to be the firmware. Optical cable would be the next step outside of speaker replacement. Thoughts? Advice?

Best answer by Airgetlam

That's odd. The next time it happens, I'd submit a system diagnostic within 10 minutes, and call in to Sonos to discuss it.
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6 replies

Sonosjunkie
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  • Prodigy III
  • 299 replies
  • May 1, 2018
Might it be the neighbours? (Notsarcasm)

  • Author
  • Contributor I
  • 2 replies
  • May 2, 2018
Not the neighbors. The actual sound interrupts when the thump sound occurs.

Airgetlam
  • 44834 replies
  • Answer
  • May 2, 2018
That's odd. The next time it happens, I'd submit a system diagnostic within 10 minutes, and call in to Sonos to discuss it.

  • Author
  • Contributor I
  • 2 replies
  • May 2, 2018
Good info! Thanks!

  • Lyricist I
  • 1 reply
  • July 6, 2018
Same problem here.

Airgetlam
  • 44834 replies
  • July 6, 2018
I'd still recommend the process I suggested in my last post.