Skip to main content
Decsplace
Contributor I
December 5, 2020

Home theatre connectivity issues

  • December 5, 2020
  • 14 replies
  • 369 views

Hi all, 

looked at lots of the discussions but first time asking about my own system.

I have recently started getting lots of interference or loss of speakers within home theatre set up (playbar, sub and 2 x play 1).  I two further play 1 in separate rooms but do appear to be affected with the issues.

Nothing has been added or changed in the system set up in 4 years so assumed it network related and complained to provider who sent out a new router, only to find i have the same issues, albeit they now appear to be getting more repetitive.

I followed lots of the guidelines suggested on here, rebooted, reset each speaker and connected playbar to router. 

Initial set up appears to work and I'm able to retune with true play. Within a few minutes the sound to sub and play 1 disappear but still show as part of the system in the app, when I reboot same speakers they appear as ? on the app so back to where I started. The playbar and two separate play 1’s show configured as WM0, but even on this I'm getting intermittent sound loss on the play bar via tv and music music streaming through app.

I can set up the home theatre play 1’s as a stereo pair labelled to another room and appear to work without any issues.

Network provider is saying its nothing to do with them and at a loss as to what to do next. The  benefit of the home theatre set up has gone and could do with some help if poss.

If just submitted some diagnostics (1747018095) 

Thanks in advance

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

14 replies

UKMedia
UKMedia
December 5, 2020

This points to wi-fi interference in the 5ghz range, which is how a soundbar connects to the sub & surrounds. Try changing your wi-fi channel on your router at the 5ghz frequency.

Remember: Sometimes Red Wine helps :)
ratty
ratty
December 5, 2020

The Playbar automatically reselects its 5GHz channel to avoid local interference, so unless there’s major competition in the area fiddling with the router’s 5GHz is unlike to have much effect.

@Decsplace Has the ‘WiFi’ been disabled in any of your Sonos units? 

UKMedia
UKMedia
December 5, 2020

The Playbar automatically reselects its 5GHz channel to avoid local interference, so unless there’s major competition in the area fiddling with the router’s 5GHz is unlike to have much effect.

@Decsplace Has the ‘WiFi’ been disabled in any of your Sonos units? 

Thanks @ratty I wasn’t aware it did that continually. 

Remember: Sometimes Red Wine helps :)
DecsplaceAuthor
Contributor I
December 6, 2020

Thanks @ratty  & @UKMedia ,

WiFi enabled on all speakers. Currently only showing 3 speakers (Playbar & 2 x Play 1 in separate rooms) on app system info configured to WM0

A couple of other issues started at about the same time:

  1. When I turn on TV from standby the Playbar doesn't kick in, the only way I can get it to work now is to reset speaker by turning off at power source.
  2. Having said earlier that my missing speakers show ‘?’ on the app, they do reappear and on occasion and work normally when I reset Playbar, this is short lived as they drop off again within minutes.
DecsplaceAuthor
Contributor I
December 6, 2020

This morning I set up my Play 1’s as stereo pair within same space as Playbar & Sub, but labelled to a different room and no loss of sound in those speakers at at all. Playbar reconnected with sub automatically, but has since dropped out again.

The common denominator here appears to be the Playbar, especially when I try and link anything to it. 

Thoughts?

UKMedia
UKMedia
December 6, 2020

I wonder if the wi-fi module in the PlayBar is on the way out.  Can you reconnect the two Play 1’s as surrounds and when they stop working submit a diagnostic and post the confirmation number within this thread.

Remember: Sometimes Red Wine helps :)
DecsplaceAuthor
Contributor I
December 6, 2020

Thanks @UKMedia 

I've done as suggested and submitted diagnostics 1262748583

UKMedia
UKMedia
December 7, 2020

Thanks @UKMedia 

I've done as suggested and submitted diagnostics 1262748583

Sonos have confirmed that the wi-fi module is working in the PlayBar. Please see below their recommendation:

Playbar appears to be operational including the 5Ghz card. I would suggest factory resetting the Playbar, surrounds and Sub. Re-set up the Playbar, test it’s working correctly including with TV. Then set up the surrounds as their own room, test they work correctly without dropping off for 20 minutes before being added as surrounds. Test them as surrounds. Finally, add the Sub and test the whole home theater set up. 

 

If the Playbar won’t play audio from the TV without a reboot, or the surrounds still drop-out, I suggest directing them to contact support, and we can then troubleshoot real-time. 

Remember: Sometimes Red Wine helps :)
DecsplaceAuthor
Contributor I
December 12, 2020

Thanks @UKMedia 

Just got around to doing exactly as indicated on your last message. Here's an update to my latest attempts at a resolution:

  1. No issues with Playbar sound on its own, music or TV connectivity.
  2. No issues with stereo paired Play1’s labelled to another room. 
  3. As soon as I connected Play1’s as surrounds to Playbar, no sound, even when showing on app as configured.
  4. Removed Play1’s from surround and sound immediately restored!!
  5. Connected Sub separately to Playbar and same issue (3) with sound. Removed and connected to stereo pair and ‘bingo’ bass sound okay!!
  6. Have been running the system in this set up now for the most of the day with no interrupted sound. All speakers show as configured  to WM0 in system settings.

SONOS support next I think!!

UKMedia
UKMedia
December 12, 2020

Thanks @UKMedia 

Just got around to doing exactly as indicated on your last message. Here's an update to my latest attempts at a resolution:

  1. No issues with Playbar sound on its own, music or TV connectivity.
  2. No issues with stereo paired Play1’s labelled to another room. 
  3. As soon as I connected Play1’s as surrounds to Playbar, no sound, even when showing on app as configured.
  4. Removed Play1’s from surround and sound immediately restored!!
  5. Connected Sub separately to Playbar and same issue (3) with sound. Removed and connected to stereo pair and ‘bingo’ bass sound okay!!
  6. Have been running the system in this set up now for the most of the day with no interrupted sound. All speakers show as configured  to WM0 in system settings.

SONOS support next I think!!

Yes I think so...

Remember: Sometimes Red Wine helps :)
Show more replies
Terms & ConditionsAccessibility statement