High pitch playbar noise
Hi there, just installed my new playbar. When not emitting music / sound (so when it is powered on but idle) the playbar is emitting a high pitch noise. It's just about audible - but as it is so high in pitch it is very annoying and means I have to turn the power off. What can I do.
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My playbar is also making a high pitched whine sound, it goes away if I play music or other audio. After unplugging the optical cable, it keeps making the noise. Diagnostic # 1161461616
Hey Skelton, how's that Sonos power suppy problem going...ha,ha,ha!
Looks like complaints of same SONOS manufacturer problem (power supply - high frequency noise / stopped working) and horrible customer service responses just keep growing.....just own up to it, cheap $5 parts can fix this but Sonos is profiteering off their own cost cutting mistake and/or its just too labor intensive to take apart their cool glued together box and fix.
Make people video their issue now for customer service?!?, really!?!?
Trying to stall the wave of complaints to slow down all the "offers" now???
Good luck!
Looks like complaints of same SONOS manufacturer problem (power supply - high frequency noise / stopped working) and horrible customer service responses just keep growing.....just own up to it, cheap $5 parts can fix this but Sonos is profiteering off their own cost cutting mistake and/or its just too labor intensive to take apart their cool glued together box and fix.
Make people video their issue now for customer service?!?, really!?!?
Trying to stall the wave of complaints to slow down all the "offers" now???
Good luck!
I've got the same issue with my Playbar which is outside of its warranty. I contacted support online and was asked to send a video of the issue, which I did, but not heard anything since despite chasing. Shocking customer service from Sonos, I have bought numerous devices from them but will never buy from them again, I'm going to try Bose instead. If it's a known fault they should do a product recall, but I guess as no ones life is in danger they just don't care!
I'd recommend getting in touch with the support team via telephone, as indicated in the post just before yours.
Just got my Playbar yesterday and set it up today. Didn’t notice the high pitch noise til this evening. I moved it around a bit and noticed if it flipped it to a wall mount orientation it seems to go away. I’m using it on a tv cabinet so this isn’t a solution.
Diagnostic number: 19652427
Diagnostic number: 19652427
Userlevel 7
+20
Hello, all. I am very happy that you have raised this with us. In light of the issue you are encountering, if a
Factory Reset does not resolve the issue, I think it might be best that you get in touch with our support team via telephone. They will be best equipped to help you resolve this.
A note to our users: Please do not perform a Factory Reset unless expressly advised by a Sonos representative.
Factory Reset does not resolve the issue, I think it might be best that you get in touch with our support team via telephone. They will be best equipped to help you resolve this.
A note to our users: Please do not perform a Factory Reset unless expressly advised by a Sonos representative.
Without changing any component, this issue now reappeared on my playbar (got a replacement several times already. Sounds like a loud tinnitus that goes away when I leave the room. Is there a known issue with the quartzes sonos is using?
My playbar was delivered today. There is a high pitch noise coming from it. I have unplugged everything around it and I can clearly hear the noise coming from the playbar. The factory reset made no difference. £699 and it doesn’t work!!
Diagnostic submitted - 8502721.
Diagnostic submitted - 8502721.
Same problem here after 2 months not being used. Tried factory reset but still having the same problem. Diagnostics 8319970
Hello,
I setup our Playbar a couple of days ago and right from the start it emitted a constant high pitch noise, I have turned off other electronics around it to see whether they were interfering with the speaker but the result is still a high pitch noise from the speaker. I have tried two different optical cables and no change, I would appreciate some help as it’s driving me mad after only this short time!
Diagnostic number 8290080.
Many thanks in advance!
I setup our Playbar a couple of days ago and right from the start it emitted a constant high pitch noise, I have turned off other electronics around it to see whether they were interfering with the speaker but the result is still a high pitch noise from the speaker. I have tried two different optical cables and no change, I would appreciate some help as it’s driving me mad after only this short time!
Diagnostic number 8290080.
Many thanks in advance!
Hi, I have the same issue regarding a high pitch noise form the left side of the Playbar, I have power cycled and run a factory reset. Diagnostic number is 8279138. I'm based in Auckland, New Zealand
Have you attempted to remove the optical cable from the back to see if you still hear the high pitch sound? What other electronics are plugged into power around the PLAYBAR?
Please submit a diagnostic when you hear this sound and I'll be happy to take a look. If you need to plug the device back in to power, please leave the PLAYBAR plugged in for about 20 minutes, then grab the diagnostic. Please reply back with your number here.
Dominick, I had the same high pitched issue, and removed the optic cable as you suggested. This seems to have worked. Does that mean I cannot use the bar for TV without that annoying noise..? Thanks, iain
You need to contact support and jump through a load of hoops for them, eventually they will admit fault and you can start the RMA replacement process.
I'm curently waiting for second Playbar replacement as the one I was sent last time wouldn't connect to my Sonos system or even set up as a new system, so had to start the RMA process all over again. Meh.
Getting very annoyed and disillusioned with Sonos at this point, especially considering the amount of time and money I have invested in their 'Premium quality' products 😞
I'm curently waiting for second Playbar replacement as the one I was sent last time wouldn't connect to my Sonos system or even set up as a new system, so had to start the RMA process all over again. Meh.
Getting very annoyed and disillusioned with Sonos at this point, especially considering the amount of time and money I have invested in their 'Premium quality' products 😞
Hi there,
I setup my new PlayBar today with the same issue. Faint high pitch noise when the unit is powered (regardless of the optical cable being plugged in or not) Diagnostic# 8100475
I setup my new PlayBar today with the same issue. Faint high pitch noise when the unit is powered (regardless of the optical cable being plugged in or not) Diagnostic# 8100475
Hopefully, they won't laugh at you for your frivolous contact. Companies have no obligation to do nice things for you outside the warranty period. Even so, in this situation, Sonos actually has made you an offer!
This is totally wrong - manufacturers have an obligation to ensure their products are fit for purpose and last a reasonable length of time.
I can only speak for EU directives, but under EU law consumers can get a partial refund or full repair up to six years after the purchase was made.
This is especially true when the user can demonstrate that the fault is inherent to the product - which in the case of high pitched playbars it is.
VERY common fault with the Sonos Playbar - it happened to me with 2 playbars (one I sold the other I insisted on a replacement).
If you are inside your 2 year warranty you will get a hassle free replacement from Sonos.
***IMPORTANT*** If you are outside your 2 year warranty, DO NOT LET Sonos fob you off with the offer of a reduced price refurbished unit - this is a WELL KNOWN manufacturing fault and you should get a straight replacement from Sonos even if you are outside your warranty period - there is still a legal obligation for manufacturers to replace/repair known faults.
If you are inside your 2 year warranty you will get a hassle free replacement from Sonos.
***IMPORTANT*** If you are outside your 2 year warranty, DO NOT LET Sonos fob you off with the offer of a reduced price refurbished unit - this is a WELL KNOWN manufacturing fault and you should get a straight replacement from Sonos even if you are outside your warranty period - there is still a legal obligation for manufacturers to replace/repair known faults.
Is there a fix for this?
The only official fix offered by Sonos is a full product replacement.
My Playbar has started making this high pitched whining noise constantly in the background now. I've tried factory resetting, turning off the indicator light and turning off everything around it but it's still there like tinitus unless I turn off the Playbar power.
Is there a fix for this? I have created a diagnostics report with the reference 8048071 in case this helps
Is there a fix for this? I have created a diagnostics report with the reference 8048071 in case this helps
Nope, you're either in $500 for a Play 5 that worked for 3 years, or you're in $750 for 2x Play 5s.
I understand warranty is past and have no problem having item repaired or replaced at a "nominal" cost due to this hardware defect.....$250 in not nominal.
You say you understand, but nothing else in this post suggests you do...
I was also told that it is mandatory I send in my Gen 1 Play 5 so it can be reconditioned (and sold again?)...or else my credit card will be charged an additional $500 (on top of the $250 exchange offer)
This is what's called an "offer". Sonos is willing to give you a 2nd Gen Play5 for half price, but they are going to want the old one back. Why? Oh dear, so many reasons. The least of which is to ensure that people wouldn't exploit these offers to simply acquire half price gear. This is also why you'll be charged if you don't return it.
I'll add that it's very much standard to expect to return equipment, yes even broken, when receiving special replacement offers.
Also calling BBB and local consumer fraud TV/radio/paper.
Hopefully, they won't laugh at you for your frivolous contact. Companies have no obligation to do nice things for you outside the warranty period. Even so, in this situation, Sonos actually has made you an offer!
...this manufacture trying to get out of repairing/replacing a $5 hardware defect
This manufacturer is offering you a special discount to replace an out of warranty fault. You're just being petulant.
Sorry to everyone else if this reads a little harsh. As someone who used to work retail, I've used up my life's supply of patience for people who throw tantrums when they don't get exactly what they want.
The offer this person received was reasonable. The failure after 3 years is unfortunate, but sometimes equipment will fail. If he showed the same kind of attitude when talking with support I'm surprised they offered anything.
Picture of devices near by. Buzz even when they turned off.
Having the same issue. Sonos support I have checked all software up to date. Have unplugged all Ethernet cables and optical cables. Rebooted the device. Unplugged the tv and same issue.
Diagnostics number 7779937
Diagnostics number 7779937
Just finished talking with Mike W. at Sonos Customer Service re: high pitched sound coming from my Gen 1 Play 5.
After sending in diagnostics code, factory reset and then an hour on the phone (confirming serial number, etc) I am being told that only option is to pay another $250 and exchange my Gen 1 Play 5 for a Gen 2 Play 5....meaning I am into my Play 5 now for $750...ridiculous! Unit is 3 years old....Quality audio gear is supposed to last longer than that. I understand warranty is past and have no problem having item repaired or replaced at a "nominal" cost due to this hardware defect.....$250 in not nominal.
I was also told that it is mandatory I send in my Gen 1 Play 5 so it can be reconditioned (and sold again?)...or else my credit card will be charged an additional $500 (on top of the $250 exchange offer)
Not happy about this. I have 3 Play 1's, a Connect and Play 5 with plans to buy more for our pool area and other rooms....not any more.
Also calling BBB and local consumer fraud TV/radio/paper....this manufacture trying to get out of repairing/replacing a $5 hardware defect and capitalize on existing Sonos customers. (saving this post to show fraud alerts incase Sonos deletes from thread)
After sending in diagnostics code, factory reset and then an hour on the phone (confirming serial number, etc) I am being told that only option is to pay another $250 and exchange my Gen 1 Play 5 for a Gen 2 Play 5....meaning I am into my Play 5 now for $750...ridiculous! Unit is 3 years old....Quality audio gear is supposed to last longer than that. I understand warranty is past and have no problem having item repaired or replaced at a "nominal" cost due to this hardware defect.....$250 in not nominal.
I was also told that it is mandatory I send in my Gen 1 Play 5 so it can be reconditioned (and sold again?)...or else my credit card will be charged an additional $500 (on top of the $250 exchange offer)
Not happy about this. I have 3 Play 1's, a Connect and Play 5 with plans to buy more for our pool area and other rooms....not any more.
Also calling BBB and local consumer fraud TV/radio/paper....this manufacture trying to get out of repairing/replacing a $5 hardware defect and capitalize on existing Sonos customers. (saving this post to show fraud alerts incase Sonos deletes from thread)
This is the High pitch rogue 😞 tried to find a new switch mode transformer/spool, easy to find with stethoscope 🙂
Like many other folks here, my playbar also has this high pitch noise on idle mode. Tried everything that has been stated in the pages. Please advise team! Diagnostics number 7576810. I've also been on hold waiting for someone to answer for almost 30 minutes now.
Update* - Will be getting a replacement. Thanks Sonos! Hope this gets fixed!
Update* - Will be getting a replacement. Thanks Sonos! Hope this gets fixed!
Userlevel 2
+1
Hi gnewman,
I have created a support ticket for you to investigate this issue. Please give us a call as soon as possible to get this resolved. Please give the technician the reference number 170616-000305.
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