Skip to main content
Contributor I
May 3, 2014 8:40 PM UTC

High pitch playbar noise

Hi there, just installed my new playbar. When not emitting music / sound (so when it is powered on but idle) the playbar is emitting a high pitch noise. It's just about audible - but as it is so high in pitch it is very annoying and means I have to turn the power off. What can I do.
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    142 replies

    Lyricist I
    Oct 17, 2014 3:22 PM UTC
    Hello, I have just installed a Playbar, bought direct from Sonos. Suffering with a constant high pitch squeal, when the volume is up or not. I've tried powering down, and re-plugging all cables. Diagnostic number is - 4076604. Please help!
    Translate
    Lyricist I
    Oct 18, 2014 4:49 AM UTC
    Same issue here, bought on Saturday just gone and tried all the advice above but constant high pitch unbearable whine when not in use. When in use slightly more bearable but still present. Next step please Sonos!?!
    Ryan! I know I am an idiot but please bear - listening to sonos at friend's house - he's not here - string of songs on Friday, 10/17 starting at 9:15 PDT to 9:35? Their was some Arcade Fire early and it ended with the whistle song - we don't care about, etc. I swear I will join Sonos if you give me a clue about what was playing during that time. I was not brought up to hi-jack threads and I do apologize.
    Translate
    Ryan S
    Retired Sonos Staff
    Oct 20, 2014 7:20 PM UTC
    Hello, I have just installed a Playbar, bought direct from Sonos. Suffering with a constant high pitch squeal, when the volume is up or not. I've tried powering down, and re-plugging all cables. Diagnostic number is - 4076604. Please help!
    Hi, thanks for the diagnostic. I see you already have an incident open with our support team. They'll follow up via email with you.

    Thanks
    Translate
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    Lyricist I
    Dec 20, 2014 8:46 PM UTC
    Same thing here, high pitch sound from my new soundbar... =(

    Diagnostics: 4228064
    Translate
    Ryan S
    Retired Sonos Staff
    Feb 20, 2015 6:16 PM UTC
    just got a new playbar directly from Sonos
    it also has the high pitch noise wich is defintly comming from the powersupply.
    diag : 

    Hi Rob,

    For this it'd be best to give us a call on our Support Line to work with a technician live. You can find our contact information here.

    Thanks
    Translate
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    Lyricist I
    Feb 20, 2015 6:27 PM UTC
    just got a new playbar directly from Sonos
    it also has the high pitch noise wich is defintly comming from the powersupply.
    diag : 

    thx, i will contact them tommorow 
    Translate
    Lyricist I
    Mar 7, 2015 7:53 PM UTC
    Same issue here. Have had the Sonos about 2 years, worked fine for 18 months, have just moved house and set it up again and makes high frequency noise. Any chance of a fix or is this simply a hardware issue?
    Translate
    Contributor I
    Mar 23, 2015 11:06 PM UTC
    Likewise, diagnostics 4445843. New speaker arrived yesterday and been making the noise from the start. Have had to unplug it. What do you recommend?
    Translate
    Contributor I
    Mar 26, 2015 10:26 PM UTC
    Likewise, diagnostics 4445843. New speaker arrived yesterday and been making the noise from the start. Have had to unplug it. What do you recommend?
    No response from Sonos on here, so I called customer services as suggested above- the best thing to do for anyone else with the same problem.
    Translate
    Chris
    Lead Maestro
    Mar 27, 2015 12:48 AM UTC
    Likewise, diagnostics 4445843. New speaker arrived yesterday and been making the noise from the start. Have had to unplug it. What do you recommend?
    I'm sure they missed as you posted at the end of a 3 week old thread.
    Translate
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)