High pitch playbar noise

Hi, I've just purchased a new play bar and have the very same high pictched noise coming from what would appear to be the left side of the play bar... I'm gutted as for £599 I expected more 😢... Just out of hospital and can't drive so having to wait to get a lift to go back to john lewis with it to get a replacement... Sounds like a common fault... I've powered down, left over night, unattached and reattached the optical lead and still no joy.. Only equipment I have on is the television which is on a stand behind the play bar but even with TV off the play bar still emits this pitched noise... Come on sonos, it was you or Bose and I chose sonos... Don't make me regret my decision ;(
Hello Andy,

As mentioned above- you can try a Factory Reset of the device to see if this remedies the issue. If you still experience the issue. You can also call us directly and we'll be happy to take a look and potentially swap out the unit for you. 

Cheers. 

Hi, I've just purchased a new play bar and have the very same high pictched noise coming from what would appear to be the left side of the play bar... I'm gutted as for £599 I expected more 😢... Just out of hospital and can't drive so having to wait to get a lift to go back to john lewis with it to get a replacement... Sounds like a common fault... I've powered down, left over night, unattached and reattached the optical lead and still no joy.. Only equipment I have on is the television which is on a stand behind the play bar but even with TV off the play bar still emits this pitched noise... Come on sonos, it was you or Bose and I chose sonos... Don't make me regret my decision ;(
Hello, I have the same problem as these guys, just set it up yesterday and as soon I plugged it in the high pitch noise was there, excellent sound but I cannot put up with this high pitch sound, please help!

Hi, I've just purchased a new play bar and have the very same high pictched noise coming from what would appear to be the left side of the play bar... I'm gutted as for £599 I expected more 😢... Just out of hospital and can't drive so having to wait to get a lift to go back to john lewis with it to get a replacement... Sounds like a common fault... I've powered down, left over night, unattached and reattached the optical lead and still no joy.. Only equipment I have on is the television which is on a stand behind the play bar but even with TV off the play bar still emits this pitched noise... Come on sonos, it was you or Bose and I chose sonos... Don't make me regret my decision ;(
Just run a diagnostics and the number is 3813575

Hi, I've just purchased a new play bar and have the very same high pictched noise coming from what would appear to be the left side of the play bar... I'm gutted as for £599 I expected more 😢... Just out of hospital and can't drive so having to wait to get a lift to go back to john lewis with it to get a replacement... Sounds like a common fault... I've powered down, left over night, unattached and reattached the optical lead and still no joy.. Only equipment I have on is the television which is on a stand behind the play bar but even with TV off the play bar still emits this pitched noise... Come on sonos, it was you or Bose and I chose sonos... Don't make me regret my decision ;(
Just send back and swap nothing they can do

Just bought my new play bar yesterday as well and am getting same high pitched noise all the time - tried factory reset, cycling, tuning off white light (all recommendations from forum) but makes no difference. Just run a diagnostics - number 3814025

Just bought my new play bar yesterday as well and am getting same high pitched noise all the time - tried factory reset, cycling, tuning off white light (all recommendations from forum) but makes no difference. Just run a diagnostics - number 3814025
Hello User787447,

If you have attempted the factory reset and are still hearing the noise, I'd recommend that you call into our support line so we can further assist you.

Cheers.

Just bought my new play bar yesterday as well and am getting same high pitched noise all the time - tried factory reset, cycling, tuning off white light (all recommendations from forum) but makes no difference. Just run a diagnostics - number 3814025
Thanks - yes am going to try the support line tomorrow.

Hi, 
We just bought ours yesterday and was delivered today. Set-up was pretty simple and easy as we had very high hopes with our 1st purchase of SONOS. Before we could enjoy the sounds, a very annoying high pitch sound/noise spoiled it all. My husband is furious and I am losing patience. 
We have done everything mentioned on the forum. 

Diagnostic # 3870554.

Very disappointed.

Hi, 
We just bought ours yesterday and was delivered today. Set-up was pretty simple and easy as we had very high hopes with our 1st purchase of SONOS. Before we could enjoy the sounds, a very annoying high pitch sound/noise spoiled it all. My husband is furious and I am losing patience. 
We have done everything mentioned on the forum. 

Diagnostic # 3870554.

Very disappointed.


Hi,

If you've already done the Factory Reset on that PLAYBAR and are still experience the issue. You'll want to call us directly and we can assist further.

Thanks

Hi, 
We just bought ours yesterday and was delivered today. Set-up was pretty simple and easy as we had very high hopes with our 1st purchase of SONOS. Before we could enjoy the sounds, a very annoying high pitch sound/noise spoiled it all. My husband is furious and I am losing patience. 
We have done everything mentioned on the forum. 

Diagnostic # 3870554.

Very disappointed.


We are based in Istanbul. Which number do we call?
I hope this is not the beginning of a sad journey...