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jlheyedr
Contributor I
Oct 7, 2018 5:47 PM UTC

Frustrated TV sound not working!!

This has been happening periodically. If I listen to music on the Sonos, I then lose my connection to the TV sound. I have checked the connection with the cable box to make sure it is connected to the digital—it is. I have checked the TV settings and it is set correct also for the optical. I have unplugged the optical cable and playbar for more than 10 minutes—did not work either. WTH?!? Any other ideas as to why and how to fix? Thanks
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4 replies

UKMedia
UKMedia
Oct 9, 2018 7:16 AM UTC
Hi

Can you check what the Audio output in Settings from your cable box is? Please try setting to Stereo as a test and we can progress from there.
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Remember: Sometimes Red Wine helps :)
jlheyedrAuthor
Contributor I
Oct 12, 2018 1:34 AM UTC
It started working and started doing again!! Cable box says Digital. Getting frustrated with this happening over and over again!!
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UKMedia
UKMedia
Oct 12, 2018 6:55 AM UTC
Next time it happens can you submit a diagnostic and post the number in this thread.
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Remember: Sometimes Red Wine helps :)
Contemplative
Prominent Collaborator II
Oct 12, 2018 8:21 AM UTC
Have you checked and confirm your bar/base/beam is set to auto play in the room settings?

That endures the tv sound feed takes over when ever a signal is defected
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