Ever decreasing volume output on PlayBase

The folks from Sonos have “Sonos Staff” next to their names. For instance, look at Tyler M’s post above.

So I don’t see a solution to this problem provided by anyone from Sonos???

My diagnostics conf # is 8200167

Often, the issue needs to be addressed on a one by one case. There are a raft of problems that might have the same symptoms, particularly when it comes down to individual TV manufacturers. In many cases, it's just a matter of setting the audio out on the TV to fixed, rather than variable, and not using the TV's remote to change the volume, but instead the remote for the Sonos device. In other cases, it's a possible stuck button on a device, that's sending a signal to the system to reduce the volume. Or, remotely, it could be a problem in the software. Which is extremely unlikely, but not out of the question completely.

But you're posting on a Sunday afternoon, and also on a day where the majority of Sonos folks who monitor these boards might actually be evacuating their homes due to fires in California. I think it you were to wait, perhaps 24 or 48 hours, you'd be much more likely to get a response. Or better yet, avail yourself of one of the other methods of communication, as defined by clicking on "Contact us" at the bottom of this page. While I think the majority of board monitors are in Southern California, I don't think that's the case for all methods of contact, although I'm not 100% sure about that.

The best thing if you're running into this issue would be to give us a call on our support line. As Airgetlam suggested, our community team is largely based in California, though we're breathing smoke and ash, the team is largely ok right now. We have phone, email, and social media support out of almost all of our offices. So though the later in the US shift is a little light handed, our teams around the world are pitching in to help out.

Glad to hear things aren't as dire as my imagination (and past experience) indicated.