Ever decreasing volume output on PlayBase

Ah, great. Sorry to butt in.

No problem. Appreciate you keeping an eye on a newbie!

I've been using PlayBase only with TV sources, so this did not occur to me. When I tested PlayBase yesterday and today with TV off and using only streaming sources and controlling PlayBase volume thru the Sonos app on iPhone, the issue with low volume still persists and is still gradually getting lower. To emphasize, TV and TV remote controllers are not involved, but the problem is the same.

For background (i.e., quiet) music listening sitting in front of the PlayBase, I have to set the volume at about 70%. That doesn't seem right, correct? I conclude, therefore, that the issue is with the PlayBase unit itself.

My 45-day "refund' period ends tomorrow. I think I need to find out the steps required to send it back?

Hmmm. I'd concur with your assessment. But I also "think", based on the fact that you've already been in contact with the folks at Sonos about the issue, you'd be fine. Just work through the process with them, from all reports I've ever seen on these boards, they have excellent customer service. I hope your issue is resolved soon, as it really is an outstanding system.

Yes, I started the Return process to lock it in before the 45-day period runs out, but I have 14 days to actually send it back (or not). I intend to wait on tech support feedback.

Hi Rysz,

It appears the money back guarantee process has been started under reference number 170526-001421. Keep an eye on your e-mail for any next steps regarding the return or let us know if you have any questions.

I have received all the info. As stated, I'm giving tech support a chance to resolve the issue without having to return it. Waiting to hear back from them.

BTW, I'm really very pleased with the support and attention received from Sonos support so far. Thanks!

This fix worked for me! (Samsung TV + Humax FreeSat box)

I've been having the same issue with my new playbase (owned for one month now) and I would have to increase the volume on my Samsung TV to 75 to achieve an acceptable sound level. When I first installed the playbase the TV volume was fine set to level 10.

THE FIX:
Set the volume of the FreeSat box to the maximum level (50 in my case).
Turn the TV volume down to ZERO.
Switch OFF the FreeSat box, wait 10-20 seconds and switch back on.
Gradually increase the volume of the TV from level Zero until an acceptable level is achieved (level 10 in my case)
Hopefully everything should sound great at a much lower TV volume level now!

This worked for me and will hopefully benefit others! 🙂

I've been using PlayBase only with TV sources, so this did not occur to me. When I tested PlayBase yesterday and today with TV off and using only streaming sources and controlling PlayBase volume thru the Sonos app on iPhone, the issue with low volume still persists and is still gradually getting lower. To emphasize, TV and TV remote controllers are not involved, but the problem is the same.

For background (i.e., quiet) music listening sitting in front of the PlayBase, I have to set the volume at about 70%. That doesn't seem right, correct? I conclude, therefore, that the issue is with the PlayBase unit itself.

My 45-day "refund' period ends tomorrow. I think I need to find out the steps required to send it back?. I have the same issue. Additionally, I find this blog very difficult to follow.